topic Re: Sky puck turning off in Sky Stream

Sky puck turning off

Steve279 — Fri, 19 Jul 2024 18:16:47 GMT

My father as Dementia and watches gold all day & night. Just switched contracts and got sky TV puck, only problem is, keeps going into standby. Have changed sleep mode to never, but still does it. Problem is, i have got to leave Dad, after 3pm, and a couple of hours later, puck goes off, and Dad is left sitting there, with no TV on, for over 17hrs, till i can get there, next day, its very upsetting & frustrating for him. Can anyone help me.

Re: Sky puck turning off

MarkGoldsmith — Fri, 19 Jul 2024 18:42:21 GMT

That's how the power saving feature works.

Its an EU regulation that means it needs to turn off after a period of time if it deemed inactive. The puck will think it's inactive after a couple of hours of no buttons on the remote have been pressed ( or the remote hasn't been picked up ).

Re: Sky puck turning off

Steve279 — Fri, 19 Jul 2024 19:09:59 GMT

Many thanks for that, going to get tv package removed, that's no good, for someone who as Dementia.

Re: Sky puck turning off

ChrisTJ72 — Wed, 24 Jul 2024 17:24:30 GMT

Another EU interference 😡