My old account details eg account number etc keep coming up on the my sky app. How do I cancel thes

Clarty56 — Tue, 23 Jul 2024 08:23:40 GMT

My Sky app keeps using ny old account details. How do I get ny new details on the app.

Re: My old account details eg account number etc keep coming up on the my sky app. How do I cancel

GD1 — Tue, 23 Jul 2024 08:25:12 GMT

@Clarty56 If you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID.

If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

topic My old account details eg account number etc keep coming up on the my sky app. How do I cancel thes in Sky Stream

My old account details eg account number etc keep coming up on the my sky app. How do I cancel thes

Re: My old account details eg account number etc keep coming up on the my sky app. How do I cancel