topic Re: Menu tabs not working in Sky Stream

Menu tabs not working

Heather916 — Sat, 20 Jul 2024 10:12:41 GMT

TV shows and Movies Tab next to Playlist on Stream are not working. Can anyone advise how I can rectify this please

Re: Menu tabs not working

MarkGoldsmith — Sat, 20 Jul 2024 10:44:44 GMT

First thing to try is a reboot if you haven't already:

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

Re: Menu tabs not working

Heather916 — Sat, 20 Jul 2024 11:02:39 GMT

Hi thank you for your help. When I go into Resets and Updates it gives me 2 options (refresh apps and factory reset)

The factory reset says that ally account info will be removed.

Re: Menu tabs not working

MarkGoldsmith — Sat, 20 Jul 2024 22:36:46 GMT

@Heather916 wrote:
TV shows and Movies Tab next to Playlist on Stream are not working. Can anyone advise how I can rectify this please

Umm that sounds like your stream puck isn't on the latest software version QS028 in that case to reboot if you are on a lower software version that than you need to unplug the puck from the plug for a couple of minutes.

Re: Menu tabs not working

Heather916 — Mon, 22 Jul 2024 09:58:15 GMT

Perfect all sorted now thank you 😃

Re: Menu tabs not working

D+Hig — Mon, 22 Jul 2024 10:09:25 GMT

The latest software lets you reboot when your puck is running slow 😁