topic Re: Playback on sky sports freezing every 30 seconds. in Sky Stream

Playback on sky sports freezing every 30 seconds.

Woody180375 — Sun, 21 Jul 2024 14:26:37 GMT

Sky playback constantly freezes every 30 seconds or so. Please can the issue be resolved.

Re: Playback on sky sports freezing every 30 seconds.

Fothergill1 — Sun, 21 Jul 2024 15:17:00 GMT

Hi @Woody180375One of the main reasons for freezing is the quality and speed of the WiFi signal being received at the TV/puck and not that being received at the router. This can be checked with the Netflix App (Get help > Check network). The minimum speeds recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

The important thing with Wi-Fi is to have a stable signal as both Glass and Stream are susceptible to problems if there is any signal fluctuation or interference. For this reason an Ethernet connection is usually better than WiFi as it maintains better stability. If you try an Ethernet connection don’t forget to turn off WiFi in Settings / Network / Advance settings.

If this is not practical (as in my own home) then you could consider Powerline Adapters which are about £35 on Amazon. Don’t waste money on a Gb model as Glass and Stream Ethernet ports only support 100mbps.

Re: Playback on sky sports freezing every 30 seconds.

Woody180375 — Sun, 21 Jul 2024 17:29:38 GMT

Thanks for the reply, after speaking the to sky technical dept, we ran several diffrent set up etc, as well as rebooting the system, adjusting the position of the receivers (sky hub/box & modem) all to no avail. Connected ethernet cable as advised and switched off the wifi in the tv's setting and there is still this annoying glitch make viewing on playback pretty much unwatchable. Looks like I need to have my fingers in my ears to avoid hearing the result via news, radio etc. Sadly look like i'll be watching the highlights on channel 4 tonight.