topic Re: The sky stream box in Sky Stream

The sky stream box

Dee163 — Thu, 18 Jul 2024 16:54:59 GMT

Hi I'm a new customer, and my sky stream box has just been delivered, but nothing is happening

Re: The sky stream box

GD1 — Thu, 18 Jul 2024 16:58:23 GMT

@Dee163 You'll need to provide more info as "Nothing happening" isn't telling the forum what the actual issue is.

Have you gone through the setup steps? https://www.sky.com/help/home/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/setting-up-sky-stream

Re: The sky stream box

Dee163 — Thu, 18 Jul 2024 17:01:38 GMT

The instructions are not very clear? Also my Internet is not active untill 24th. Could this be the issue?

Re: The sky stream box

Exiled-in-HH — Thu, 18 Jul 2024 17:05:20 GMT

A Sky Puck will not work without an adequate BB service😉

Part of the self install is to connect the puck to an active BB service🤔

Re: The sky stream box

Dee163 — Thu, 18 Jul 2024 17:05:42 GMT

Sorry, I really don't understand this jargon?

Re: The sky stream box

Exiled-in-HH — Thu, 18 Jul 2024 17:08:54 GMT

BB - BroadBand

Puck - name given to the small Sky Stream Box by Sky

Re: The sky stream box

GD1 — Thu, 18 Jul 2024 17:10:13 GMT

@Dee163 Do you have broadband at all? Or are you waiting for it to be installed? If the latter you won't be able to setup your Stream Puck until there is an active broadband connection.

Re: The sky stream box

Dee163 — Thu, 18 Jul 2024 17:17:34 GMT

Yes, he said the broadband would be ready on 24th of this month.

What confused me was the guy who sold me the sky said just plug in then I will be ready to go. I asked him don't I need to wait for the broadband, and he definitely replied No!

Thanks for your guidance on the matter.

Re: The sky stream box

GD1 — Thu, 18 Jul 2024 17:22:12 GMT

@Dee163 If your broadband isn't due to be connected for a week then there is nothing for your stream puck to connect to as it needs a broadband service.

If you had an existing broadband service then yes it would be just plug & play, but as you don't then you can't connect it up.

Re: The sky stream box

Exiled-in-HH — Thu, 18 Jul 2024 17:22:17 GMT

Did you tell him you did not have an active BB service?

Re: The sky stream box

TimmyBGood — Thu, 18 Jul 2024 17:47:52 GMT

@Dee163 wrote:

I asked him don't I need to wait for the broadband, and he definitely replied No!

I would think he interpreted that as you asking if you needed to wait for Sky broadband.