https://helpforum.sky.com/t5/Sky-Stream/Programmes-freezing/m-p/4694867#M28889 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4125912">@Lisa1102</a>&nbsp; If thisn is a streeam puck are you connecting over wifi?&nbsp; What speed is the puck getting?&nbsp; Open the netflix app,&nbsp; go to get help, then network run speed test.&nbsp;</P> <P>&nbsp;</P> <P>Anything less than 20mbps for HD &amp; 30mbps for UHD will cause such issues.</P> Wed, 17 Jul 2024 17:29:44 GMT GD1 2024-07-17T17:29:44Z https://helpforum.sky.com/t5/Sky-Stream/Programmes-freezing/m-p/4694862#M28887 <P>Recently had Sky installed. Programmes keep freezing.&nbsp;</P> Wed, 17 Jul 2024 17:20:48 GMT https://helpforum.sky.com/t5/Sky-Stream/Programmes-freezing/m-p/4694862#M28887 Lisa1102 2024-07-17T17:20:48Z https://helpforum.sky.com/t5/Sky-Stream/Programmes-freezing/m-p/4694867#M28889 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4125912">@Lisa1102</a>&nbsp; If thisn is a streeam puck are you connecting over wifi?&nbsp; What speed is the puck getting?&nbsp; Open the netflix app,&nbsp; go to get help, then network run speed test.&nbsp;</P> <P>&nbsp;</P> <P>Anything less than 20mbps for HD &amp; 30mbps for UHD will cause such issues.</P> Wed, 17 Jul 2024 17:29:44 GMT https://helpforum.sky.com/t5/Sky-Stream/Programmes-freezing/m-p/4694867#M28889 GD1 2024-07-17T17:29:44Z