topic Re: Stop Sky TV Box turning off automatically in Sky Stream

Stop Sky TV Box turning off automatically

SwankyOrc — Tue, 18 Jun 2024 15:24:44 GMT

Hello,

Does anyone know how to stop the Sky Box from just turning itself off after it thinks I've had enough television. It's infuriating!!

I'm sure it's some pointless battery/save the planet nonsense but it is cutting us off midway through season binges without even asking if we're 'still watching'.

Please tell me we can over ride this in settings or do we have to live under an eco climate change death cult of powerlessness mid way through all our shows just to appease the 0.000001% difference we make to the planet.

Thanks for listening! 😂

Re: Stop Sky TV Box turning off automatically

MarkGoldsmith — Tue, 18 Jun 2024 16:40:54 GMT

A message will pop up at the top of the screen for about 60 seconds, asking you to pickup your remote to stop it going into standby mode.

If you don't pick up the remote or press any buttons then after a couple of hours it will go into standby. If left idle on the hone screen, or paused then it will power off after 10 minutes.

No these cannot currently be changed, they are built into the device to comply with various power saving legislation that these to be complied with throughout the varies countries that these devices are sold.

Re: Stop Sky TV Box turning off automatically

Exiled-in-HH — Tue, 18 Jun 2024 18:27:00 GMT

@SwankyOrc 0.000001% difference we make to the planet

Ha .... a denier... did you mean I instead of we 🙂

Every little contribution helps😉

Re: Stop Sky TV Box turning off automatically

TimmyBGood — Wed, 19 Jun 2024 09:14:45 GMT

@SwankyOrc

As @MarkGoldsmith indicates, Glass/Stream is already distributed in (for example) Republic of Ireland and Italy and so has to continue to comply with increasingly strict EU regulation despite this not necessarily applying within the UK (although it largely does because national governments tend to agree on such things)

Re: Stop Sky TV Box turning off automatically

Padam_Padam — Wed, 19 Jun 2024 09:35:14 GMT

@TimmyBGood wrote:
@SwankyOrc

As @MarkGoldsmith indicates, Glass/Stream is already distributed in (for example) Republic of Ireland and Italy and so has to continue to comply with increasingly strict EU regulation despite this not necessarily applying within the UK (although it largely does because national governments tend to agree on such things)

Interesting looking at that Sky Italy link... some differences in how Stream is marketed there:

Two of which caught my eye:

You take it wherever you want

and

minimum recommended bandwidth of 10MB/s

So there appears to be no restriction on taking the puck to other locations to watch your subscription services, and a lot less minimum network speed is required...

Re: Stop Sky TV Box turning off automatically

SwankyOrc — Wed, 19 Jun 2024 15:38:20 GMT

Thanks for this. I don't get a reminder which is highly annoying, if you watch something for 2 hours, it just turns off.

People have mentioned below about Sky Glass, sorry if I'm in the wrong location, I've not got Sky Glass I've got a small square black box that plugs in to our own television.

Regards

Re: Stop Sky TV Box turning off automatically

TimmyBGood — Wed, 19 Jun 2024 16:06:17 GMT

@Padam_Padam wrote:
You take it wherever you want

So there appears to be no restriction on taking the puck to other locations to watch your subscription services,

I do wonder if that's caveated to 'anywhere' within the same address.

I guess it could also be that Sky isn't permitted to apply such an arbitrary restriction in that country anyway: it's never made sense here....

Re: Stop Sky TV Box turning off automatically

Hrd2plse1 — Wed, 17 Jul 2024 14:07:21 GMT

Our son as had a stroke and doesn't fully understand the remote control business anymore he as a flat in a care home not far from us but keeps phoning us saying the sky TV as gone off so not being able to override the auto switch off is a problem for some

Re: Stop Sky TV Box turning off automatically

dornoch2007 — Mon, 20 Jan 2025 12:59:24 GMT

1. Press Home button

2. Scroll to and press Settings

3. Scroll to and press Setup

4. Scroll to and press Preferences

5. Scroll to and press Standby mode

6. Change from ECO mode to None and then press Confirm at top of screen

Re: Stop Sky TV Box turning off automatically

TimmyBGood — Mon, 20 Jan 2025 13:47:24 GMT

@dornoch2007

That's for Sky Q. This thread is about Sky Stream which has no such setting.

Re: Stop Sky TV Box turning off automatically

spannernick1 — Mon, 20 Jan 2025 16:56:15 GMT

Only way around this is to stop using it during the day because that what Sky wants you to do and buy a Freeview box that has 256GB storage(August DVB502) so you can timshift live TV or with a USB Port, they are only £20/40 on eBay, that what I have done, until they fix it, at the moment you can not use it as your main TV when you should be able too, thats why it has Freeview channels included with it so it replaces the old Freeview device you were using orginally like Sky Q.

The Freeview box(August DVB502) has stand by too but you can turn it off, you need full contoll of the device your using, othewise your not fully in control of it.

Sky Stream does not go into standby at night, you can disable it, weird... 😞 its never gone on standby while I am using Netflix at 1 am in the morning, I use Netflix at night, allways have from 2018 when got Netflix, even when I leave it on pause for 20 minutes and it never goes to standby so shows it a standby day thing.

And it does not always show its goes into standby mode, it just does it with no warning, Sky will have to disable this because its driving Sky Customers nuts, PCs can going into standby too but you can disable it in Windows, a PC uses more power then Sky Stream.

Re: Stop Sky TV Box turning off automatically

Tuffty — Sun, 02 Feb 2025 22:06:49 GMT

Exactly, what's the point of having a function to stop it turning itself off, when it's built into the device to appease 0.001 % of the population. What I'm thinking of doing is, if I go out of the room, putting sky go on, on the games console, till I come back. That way it can't turn off. The problem that we have with Sky Go, though is, if you want to watch a film through the TV guide, it says, you haven't set a PIN number for Sky Go. When you try and set a PIN number, it's the wrong website. Going back to the issue, if you don't want the box to turn itself off, you SHOULD be allowed to LEAVE IT ON!!!!!!!!!!

Re: Stop Sky TV Box turning off automatically

Kenbo1 — Mon, 05 May 2025 11:32:55 GMT

Has anyone found an answer for this? I've just rejoined with Sky, the last time we had a SkyQ box which was pretty good, this little puck isn't!
it's pretty annoying when the TV keeps switching itself off. I thought I'd found an override in the settings but that hasn't worked. Surely there's a simple solution to this?

Re: Stop Sky TV Box turning off automatically

BenJoBanjo — Mon, 05 May 2025 11:50:27 GMT

@Kenbo1 wrote:
Has anyone found an answer for this? I've just rejoined with Sky, the last time we had a SkyQ box which was pretty good, this little puck isn't!
it's pretty annoying when the TV keeps switching itself off. I thought I'd found an override in the settings but that hasn't worked. Surely there's a simple solution to this?

I'm afraid not.

Re: Stop Sky TV Box turning off automatically

Dazzasky — Mon, 05 May 2025 15:26:14 GMT

@Kenbo1 wrote:
Has anyone found an answer for this? I've just rejoined with Sky, the last time we had a SkyQ box which was pretty good, this little puck isn't!
it's pretty annoying when the TV keeps switching itself off. I thought I'd found an override in the settings but that hasn't worked. Surely there's a simple solution to this?

Would it not be your tv settings switching off the tv? @Kenbo1 My puck never does this unless I manually turn off the puck and tv together

Re: Stop Sky TV Box turning off automatically

spannernick1 — Wed, 14 May 2025 09:06:52 GMT

It pretty pointless when it dose it when you left the room to use the tolet and then you came back and the little puck has turned itself off again, it doing it every 3 hours now, I might get rid of Sky Stream when the contact end next, this is driving me up the wall, I fell like using the puck as a puck.. 🙂 its not doing my grief any good, it making me flip and making me fell worse (I need to hear sound in the flat otherwise I feel lonley and get a sinking feeling).. my partner died in Nov last year.

It needs a fix for it, they did fix it on Sky Q and that does not go off by itself now and do not care about EU rules before you say it, we are not part of the EU now so have different rules and a different market(UK CA so no CE no more) we are now independent.
Sky can stop it if they want to because they did it on Sky Q because its defeating the object ATM and [Removed]🙂

Moderator notes: Removed foul langauge & Campaigning

Re: Stop Sky TV Box turning off automatically

Tuffty — Wed, 04 Jun 2025 02:26:03 GMT

Hello there, pardon me, but It is stupid. As people are saying, the sky pucks are turning themselves off, just to please a minority of eco friendly people. If you're not in the room where the TV is, and you're just listening to the TV. How are you going to see the message. If Sky 'claim' they can't stop it, as they have to go along with the eco friendly, power saving nonsense. Why don't they play a sound to alert people of this farcical turn off, then people know to go and shake the remote. 🙂

Re: Stop Sky TV Box turning off automatically

Old_git — Sat, 01 Nov 2025 09:57:52 GMT

Just to clarify. Sky Stream puck.

I have sleep turned off in settings. If watching a Sky channel which has been paused the box turns off after a few minutes unless the remote is picked up.

NB This is definitely a issue with the Sky app. It does not happen if YouTube (not tested but I believe other apps such as Netflix, Discovery, BBC iPlayer etc. as well) is paused.

Statements regarding power saving requirements mandated by EU rules are therefore contradictory.

Re: Stop Sky TV Box turning off automatically

MarkGoldsmith — Sat, 01 Nov 2025 13:46:07 GMT

@Old_git wrote:
Just to clarify. Sky Stream puck.

I have sleep turned off in settings. If watching a Sky channel which has been paused the box turns off after a few minutes unless the remote is picked up.

NB This is definitely a issue with the Sky app. It does not happen if YouTube (not tested but I believe other apps such as Netflix, Discovery, BBC iPlayer etc. as well) is paused.

Statements regarding power saving requirements mandated by EU rules are therefore contradictory.

I suspect its part to Sky being unable to determine what operations are happening when a third party app is open on the puck. For example if you pause live TV the Sky OS will be able to determine your usage is idle, if you have a third party app open I very much doubt the third party app allows the level of access to Sky OS which would allow the OS to determin whether you are actively watching something in that third party app or you have it paused/or left on the app's home page.

Therefore not necessarily contradicting any local/regional laws that the pucks operate in.

Re: Stop Sky TV Box turning off automatically

hrf — Sat, 08 Nov 2025 17:25:44 GMT

I have heard of home workers who are monitored for keyboard activity having a vibrating pad to put the mouse on and folol the system.

Would this work for the remote?