https://helpforum.sky.com/t5/Sky-Stream/My-sky-puck-is-stuck-on-software-error/m-p/4693685#M28849 <P>My sky puck is not connecting. I tried to reset it following instructions and even tried in another HDMI port and it's not working or connecting.&nbsp;</P> Tue, 16 Jul 2024 11:31:34 GMT Danielle1997x 2024-07-16T11:31:34Z https://helpforum.sky.com/t5/Sky-Stream/My-sky-puck-is-stuck-on-software-error/m-p/4693685#M28849 <P>My sky puck is not connecting. I tried to reset it following instructions and even tried in another HDMI port and it's not working or connecting.&nbsp;</P> Tue, 16 Jul 2024 11:31:34 GMT https://helpforum.sky.com/t5/Sky-Stream/My-sky-puck-is-stuck-on-software-error/m-p/4693685#M28849 Danielle1997x 2024-07-16T11:31:34Z https://helpforum.sky.com/t5/Sky-Stream/My-sky-puck-is-stuck-on-software-error/m-p/4694165#M28850 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4124659">@Danielle1997x</a>&nbsp;</P><P>&nbsp;</P><P>Try unpairing plugging at the mains for 10 minutes and trying again. If that doesn't work, follow the troubleshooting advice here:</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/setting-up-sky-glass-updating-software" target="_blank">https://www.sky.com/help/articles/setting-up-sky-glass-updating-software</A></P><P>&nbsp;</P><P>If that doesn't work, you will need to call Sky, as we are fellow subscribers here on the form. However one question is who is your ISP? There was (is) a known issue with Hyperoptic and if you have their broadband you need to give them a call and they will make a change to your configuration to allow it to work.</P><P>&nbsp;</P><P>MikeAlanR</P> Tue, 16 Jul 2024 19:55:30 GMT https://helpforum.sky.com/t5/Sky-Stream/My-sky-puck-is-stuck-on-software-error/m-p/4694165#M28850 mikealanr 2024-07-16T19:55:30Z