topic Re: Tv freezing and oud cutting out in Sky Stream

Tv freezing and oud cutting out

deb51 — Wed, 10 Jul 2024 17:11:08 GMT

Tv keeps cutting out freezing ad lssof sound

Re: Tv freezing and oud cutting out

GD1 — Wed, 10 Jul 2024 17:22:01 GMT

@deb51 Is this a Glass TV or are you referring to a stream puck?

How is it connected to your hub? What speed is the puck/Glass TV getting? Go the netflix app, get help, run speed test.

You need at least 25mbps for HD & 35mbps for UHD, anything less than that and these issue will occur.

Re: Tv freezing and oud cutting out

Super+Anthony — Thu, 11 Jul 2024 17:09:00 GMT

Same thing happens with me. I was watching iPlayer and the football and it suddenly stops playing and then the puck turning off. Apparently it's an issue with my broadband provider. My speed is 500MBPS

I also just had it on Sky sports main event watching the cricket. It just froze and didn't do anything. I had to swap channels and go back