topic Re: RTE Player in Sky Stream

RTE Player

JeanRobin2 — Sat, 02 Mar 2024 11:22:31 GMT

App Is Showing On My TV, But When I Choose A Show, Its Just A Black Screen?

Any Help Appreciated 👍🏼

RTE Player not loading on streaming tv?

Psychscholar — Sun, 03 Mar 2024 00:20:16 GMT

RTE Player won't load/play on my streaming puck tv, it was working earlier today but has stopped working now

Re: RTE Player

Addie15 — Sun, 03 Mar 2024 08:30:18 GMT

Hi there, @JeanRobin2. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: RTE Player not loading on streaming tv?

GD1 — Sun, 03 Mar 2024 10:06:42 GMT

@Psychscholar Have you tried unplugging the puck for 2 minutes then plug back in?

Re: RTE Player not loading on streaming tv?

JeanRobin2 — Sun, 03 Mar 2024 10:08:45 GMT

I'll Try It Again, Thanks

Re: RTE Player not loading on streaming tv?

Addie15 — Tue, 05 Mar 2024 08:50:17 GMT

Update-We are closing this invite now due to no response wtihin 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: RTE Player

Rory12 — Thu, 11 Jul 2024 14:19:15 GMT

Hi, I have a new Sky Q mini box installed last week by Sky engineer. It does not have RTE Player under Apps. THE player does still appear on the main box and on another mini box.

Can in be installed manually?

Thanks..

Re: RTE Player

NinaMo — Tue, 08 Apr 2025 07:58:18 GMT

I am having the same problem as Psychscholar. As of 3 or 4 days ago when I try to use RTE Player on Sky, the screen goes black. Sometimes it starts to go to RTE Player then goes black but most of the time it just goes blank.

I have an LG TV which has RTE Player on it separtely and I am able to watch it there (most of the time) but the Sky link just isn't working any more and much prefer using it.

Re: RTE Player

dingle123456 — Mon, 28 Jul 2025 10:35:45 GMT

I have the same problem ,I got fiver broadband fitted on Friday ,and my apps aren't working,? What do I do?

Re: RTE Player

Chrisee — Tue, 29 Jul 2025 06:55:47 GMT

@dingle123456 asume you mean fibre broadband it is worth rebooting your Sky puck and using the refresh apps options in the System Settings/Resets menu as that often sorts issues.