topic Re: Remote control for Sky Puck in Sky Stream

Remote control for Sky Puck

Gertie58 — Thu, 11 Jul 2024 09:04:35 GMT

OK, so I waited 6 days for a new remote to arrive so that I could resume watching sky tv. The remote switches the puck on and navigates through the channels, but it will not control the volume. Is there a quick fix or have I got to get another new remote? I have a Panasonic tv.

Re: Remote control for Sky Puck

Exiled-in-HH — Thu, 11 Jul 2024 09:22:51 GMT

Did you pair the replacement remote with same code as the original remote that did control volume?

Re: Remote control for Sky Puck

Gertie58 — Thu, 11 Jul 2024 09:46:48 GMT

Hi, I didn't do anything with the new puck,there was no paperwork with it. Sky should provide info on what needs to be done, I thought it was ready to go!

Re: Remote control for Sky Puck

MarkGoldsmith — Thu, 11 Jul 2024 09:55:22 GMT

@Gertie58 wrote:
Hi, I didn't do anything with the new puck,there was no paperwork with it. Sky should provide info on what needs to be done, I thought it was ready to go!

It's all online.

All the Sky help guides are available on the Sky help website and also a number are in video format on their YouTube channel.

Re: Remote control for Sky Puck

Fothergill1 — Thu, 11 Jul 2024 14:57:54 GMT

@Gertie58 If you go to Settings > Connected devices > Sky Remote you will find an option to "Control your TV". Follow the onscreen instructions and hopefully it will find the correct setting/code for your TV.

Good luck 🤞

Re: Remote control for Sky Puck

Exiled-in-HH — Thu, 11 Jul 2024 17:28:35 GMT

@Gertie58 wrote:
Hi, I didn't do anything with the new puck,there was no paperwork with it. Sky should provide info on what needs to be done, I thought it was ready to go!

Did you receive a new puck or new remote?