topic Re: Options when Removing whole home in Sky Stream

Options when Removing whole home

schteve — Tue, 09 Jul 2024 19:49:11 GMT

I currently have sky glass and two SKY stream pucks. I wish to remove whole home subscription, can I nominate on which of my devices I continue to watch television or does it have to be sky Glass?

Re: Options when Removing whole home

SKY1992bf — Tue, 09 Jul 2024 20:24:02 GMT

@schteve If you have glass and pucks on the account the primary device is locked to the glass tv and this cannot be changed

Re: Options when Removing whole home

Fothergill1 — Tue, 09 Jul 2024 22:18:41 GMT

@schteve Generally the default primary device will be your Glass TV as mentioned in this link

At the beginning of the year I decided to sell my Glass TV and just use the Stream puck. I called Sky and although it had to be done by a backroom team I was able to cancel my whole home subscription and make the puck my primary (and only) device. I was then able to sell my Glass TV.

Re: Options when Removing whole home

Exiled-in-HH — Wed, 10 Jul 2024 06:21:08 GMT

Can't you just tell Sky you want de-register the Sky Glass TV from the account.... because it is going to sold or given to another member of the family?

Re: Options when Removing whole home

Fothergill1 — Wed, 10 Jul 2024 08:08:51 GMT

@Exiled-in-HH wrote:
Can't you just tell Sky you want de-register the Sky Glass TV from the account.... because it is going to sold or given to another member of the family?

@Exiled-in-HH Yes you can, exactly as I described in the post above. Customer Services were not able to do it and it was referred to one of the backroom teams. They then called me back saying it had been done 😁