topic Re: Foster in Sky Stream

Foster

Stephen114 — Mon, 08 Jul 2024 17:24:10 GMT

I have just moved home and now my stream pack doesn't work

Re: Foster

GD1 — Mon, 08 Jul 2024 17:27:00 GMT

@Stephen114 You'll need to provide more details as "doesn't work" isn't telling the forum anything useful.

Has your broadband been activated at your new home? What messages do you get on your screen when using the puck?

Re: Foster

Stephen114 — Mon, 08 Jul 2024 17:29:44 GMT

I have just moved and the place has got its own Internet my sky glass tv is working fine it's my sky stream pack that won't turn at all

Re: Foster

Stephen114 — Mon, 08 Jul 2024 17:32:51 GMT

It is a 65 inch glass tv and its the steam pa k

Re: Foster

GD1 — Mon, 08 Jul 2024 17:32:52 GMT

@Stephen114 Is the power cable fully pushed in on the back of the puck? Have you checked the socket is giving power by using another device?

Re: Foster

Stephen114 — Mon, 08 Jul 2024 17:34:09 GMT

Yer I have tread everything I can think of

Re: Foster

GD1 — Mon, 08 Jul 2024 17:37:25 GMT

@Stephen114 Is the power light coming on when you use the power button underneath the puck?

Re: Foster

Stephen114 — Mon, 08 Jul 2024 17:38:37 GMT

I have tried that and nothing

Re: Foster

lettice — Mon, 08 Jul 2024 17:51:40 GMT

Try the recovery process.

On your Sky remote, press 4 and 6 together for three seconds. This will reset your remote.
Switch off the Sky Stream puck at the mains. There's no need to unplug it.
Press and hold the Standby button on the bottom of the Sky Stream puck

4. Keeping your finger on the button, switch the power back on at the mains and wait until you see the LED lights flash different colours, then remove your finger.
5. Let the Sky Stream puck complete the recovery process. This can take up to 15 minutes, depending on your broadband speed.
5. Switch the Sky Stream puck back on and follow the on screen steps to set it up