topic You are only sending me one puck in Sky Stream

You are only sending me one puck

Susan701 — Sun, 07 Jul 2024 17:24:19 GMT

Im only getting one puck apparently and shoud be getting more

Re: You are only sending me one puck

TimmyBGood — Sun, 07 Jul 2024 17:30:36 GMT

How many did you order (and pay a fee for)?

'Whole Home' is a marketing name, not a literal promise: Sky has no idea how many television sets any particular household wants to have running on Stream.

Re: You are only sending me one puck

SKY1992bf — Sun, 07 Jul 2024 17:32:29 GMT

@Susan701 Did you physical order the required number of pucks after first adding the whole home subscription to your order?

how many pucks are listed on your order confirmation

Re: You are only sending me one puck

Susan701 — Sun, 07 Jul 2024 18:06:56 GMT

I only have one coming I thought there would be at least two

Re: You are only sending me one puck

SKY1992bf — Sun, 07 Jul 2024 18:10:10 GMT

@Susan701 As already asked did you physically order two pucks after adding the whole home subscription

Re: You are only sending me one puck

Susan701 — Sun, 07 Jul 2024 18:11:58 GMT

No i just orderd the whole house

Re: You are only sending me one puck

GD1 — Sun, 07 Jul 2024 18:14:52 GMT

@Susan701 In that case the order you've received is correct, you neded to have ordered 2 puck as well as the Whole Home sub, you would need to call to order an additional puck.

Re: You are only sending me one puck

SKY1992bf — Sun, 07 Jul 2024 18:15:44 GMT

@Susan701 Whole house is just the name of the product as explained by @TimmyBGood

once your account is fully setup you can order upto a further 5 pucks at £39.95 each online

Re: You are only sending me one puck

Susan701 — Sun, 07 Jul 2024 18:19:13 GMT

Thanks everyone but how do you get hold of somebody to talk to???

Re: You are only sending me one puck

SKY1992bf — Sun, 07 Jul 2024 18:20:58 GMT

@Susan701 Your not talking directly with Sky this is a customer helps customer forum only with no account access

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150

Re: You are only sending me one puck

TimmyBGood — Sun, 07 Jul 2024 18:47:07 GMT

@Susan701 wrote:

No i just orderd the whole house

As I said, Sky has no idea how many television sets you possess if you don't tell them.

'Whole Home' is a rather unfortunate choice of name, and you're certainly not the first forum poster to have misunderstood it.

Weirdly it's also used by BT for their extra cost WiFi system (in which context it makes rather more sense) so Sky really should have known better.

Re: You are only sending me one puck

Susan701 — Sun, 07 Jul 2024 18:42:08 GMT

Hi guys just spoken to a lovely lady but she said that when I m up and running I will have to order some more pucks at well basically £40