topic Buy an extra Sky Puck in Sky Stream

Buy an extra Sky Puck

David+M+b61 — Sat, 06 Jul 2024 17:15:49 GMT

Trying to buy an extra Puck. Should be easy, but isn't. Online Chatbot doesn't recognise word "Puck" and I just keep going round in circles. Happens on the phone menu too for the same reason.

Re: Buy an extra Sky Puck

Fothergill1 — Sat, 06 Jul 2024 17:27:49 GMT

Hi @David+M+b61 I find the following usually gets me past the chatbot to speak to an adviser.

Answer the Chatbot as follows:

Say about sky glass / Stream

Say it’s something else

Say NO when asked about using the web link

I have also read on the forum that if you just say noting at all it will eventually put you through to an adviser but I haven't tried this method.

Good luck.

Re: Buy an extra Sky Puck

Exiled-in-HH — Sat, 06 Jul 2024 17:44:30 GMT

When offered "a link" by the autobot ... always say NO🤔

Re: Buy an extra Sky Puck

TimmyBGood — Sat, 06 Jul 2024 20:49:17 GMT

@David+M+b61 wrote:

Trying to buy an extra Puck.

Note that since 23rd February 2023 all pucks supplied by Sky are on loan.