Sky puck

Toni40 — Tue, 02 Jul 2024 12:42:58 GMT

Good afternoon,

Please could you help me, my son accidentally threw away the box containing our new sky stream box and remote (thought the box was empty and for recycling.. and the bin men took the bin before I realised! I obviously now can't access our sky services that have been activated as from today. How do I get a new box and remote please?

Re: Sky puck

Padam_Padam — Tue, 02 Jul 2024 13:33:41 GMT

@Toni40 wrote:
Good afternoon,
Please could you help me, my son accidentally threw away the box containing our new sky stream box and remote (thought the box was empty and for recycling.. and the bin men took the bin before I realised! I obviously now can't access our sky services that have been activated as from today. How do I get a new box and remote please?

You'll need to ring Sky and explain, but they'll probably charge you for the loss of the first puck.

The current charge for non-return of a Stream puck appears to be £45:

https://www.sky.com/help/articles/charges-for-not-returning-sky-stream-puck

topic Sky puck in Sky Stream

Sky puck

Re: Sky puck