topic Re: Parcel return in Sky Stream

Parcel return

Hongyee — Mon, 01 Jul 2024 15:08:56 GMT

I am writing to follow up on my recent attempt to cancel my Sky TV subscription. When I called to cancel, your representative advised me that I did not need to receive the TV stream package and instructed me to refuse the delivery. Following these instructions, I refused to accept the package upon its arrival.

However, when I checked the DPD tracking record, it indicated that the delivery was successfully completed, which is incorrect as I had refused the package. I have since contacted DPD to clarify this issue, but they directed me to contact Sky to resolve the matter regarding the return of the package.

I would like to know the steps I need to take to ensure the complete and successful cancellation of my Sky TV service. Additionally, could you please confirm if the package has been returned to your company?

Thank you for your assistance.

Re: Parcel return

Dazzasky — Mon, 01 Jul 2024 16:22:36 GMT

@Hongyee wrote:
I am writing to follow up on my recent attempt to cancel my Sky TV subscription. When I called to cancel, your representative advised me that I did not need to receive the TV stream package and instructed me to refuse the delivery. Following these instructions, I refused to accept the package upon its arrival.
However, when I checked the DPD tracking record, it indicated that the delivery was successfully completed, which is incorrect as I had refused the package. I have since contacted DPD to clarify this issue, but they directed me to contact Sky to resolve the matter regarding the return of the package.
I would like to know the steps I need to take to ensure the complete and successful cancellation of my Sky TV service. Additionally, could you please confirm if the package has been returned to your company?
Thank you for your assistance.

I have escalated your post to Sky. Keep an eye out for a message from them. @Hongyee

Re: Parcel return

Mr+Flibbles+86 — Mon, 01 Jul 2024 16:26:29 GMT

Thanks for escalating this. We’ve sent an invite to @Hongyee to chat.