topic Re: BBC iplayer in Sky Stream

BBC iplayer

PeeBeehy — Mon, 01 Jul 2024 13:44:28 GMT

Hi - my Sky stream puck only seems to play BBC iPlayer at HD for some reason. My TV supports 4K and I get UHD on other channels and apps, so I'm a bit baffled. I have reset and refeshed apps etc, but no luck.

The iplayer application version is 32.37.5.0

An help much appreciated.

Re: BBC iplayer

GD1 — Mon, 01 Jul 2024 13:54:12 GMT

@PeeBeehy Are you actually selecting UHD content on the iPlayer? It would be flagged as UHD.

In addition have you set the puck to 2160p in the settings menu?

Re: BBC iplayer

PeeBeehy — Mon, 01 Jul 2024 14:00:19 GMT

Hi, yes I'm trying to watch UHD content and as I said I've got puck settings to UHD. It seems to be a particular problem I'm having with iPlayer.

Any other suggestions,?

Re: BBC iplayer

GD1 — Mon, 01 Jul 2024 14:03:31 GMT

@PeeBeehy What happens when you try to play UHD content?

What speed is your puck getting? Open the netflix app and go to Get Help, then run the speed test.

Anything less than 25mbps for HD & 35mbps for UHD will cause you issues.

Re: BBC iplayer

PeeBeehy — Mon, 01 Jul 2024 14:11:10 GMT

I can play UHD content on Sky Cinema, TNT, Netflix etc without any problems. What I'm saying is that for some reason the iPlayer app on my puck does not even give me the option of UHD, it delivers in 1080p only. That's what I want to change. I have refreshed apps etc, but it still does not give me UHD.

Re: BBC iplayer

GD1 — Mon, 01 Jul 2024 14:27:50 GMT

@PeeBeehy Open the iPayer app on stream, go to settings after logging in, select video control, check Best Quality is set to On.

Then scroll down underneather to iPlyer Beta, if it is off try toggling to On,

This should allow UHD content to appear, you should see for example Wimbledon UHD on the iPlayer home page.

Re: BBC iplayer

Dazzasky — Mon, 01 Jul 2024 14:30:32 GMT

@PeeBeehy wrote:
Hi - my Sky stream puck only seems to play BBC iPlayer at HD for some reason. My TV supports 4K and I get UHD on other channels and apps, so I'm a bit baffled. I have reset and refeshed apps etc, but no luck.

The iplayer application version is 32.37.5.0

An help much appreciated.

PB

Does your tv support HLG? That is needed to view the UHD content in BBC IPlayer @PeeBeehy

Re: BBC iplayer

lettice — Mon, 01 Jul 2024 14:34:27 GMT

Within iPlayer, the only court offered in UHD is the centre court.

From the iPlayer Home Screen, it should be showing Wimbledon content up front, select View All

Scroll down to the second rail, where you will see the centre court match tile with UHD on it.

Try searching within iPlayer with 'uhd' it will show quite a few programmes available in uhd.

If you go to 101, wait a few seconds and you will see the red button prompt to go to the uhd stream.

This will launch iPlayer with the centre court UHD stream.

Re: BBC iplayer

lettice — Mon, 01 Jul 2024 14:48:38 GMT

@GD1 wrote:
@PeeBeehy
Then scroll down underneather to iPlyer Beta, if it is off try toggling to On,

You do not need iPlayer beta turned on for UHD content.

That was only needed a few years ago, when the BBC did their selective audience tests.

It is available to all iPlayer users now.

IPlayer beta is currently not pushing out anything of note at the moment to users. So, unless you are asked ( device issues or new devices) no need to have it on.

Re: BBC iplayer

Exiled-in-HH — Mon, 01 Jul 2024 14:57:35 GMT

@PeeBeehy What's your TV' s model name?

Re: BBC iplayer

PeeBeehy — Mon, 01 Jul 2024 15:02:15 GMT

It's a Panasonic TX-40DX700B.

In the TV's built in apps I can access BBC iPlayer in UHD, but via the sky puck it only works in 1080p which is why I am so baffled by this...

Re: BBC iplayer

Padam_Padam — Mon, 01 Jul 2024 15:06:07 GMT

@PeeBeehy wrote:
It's a Panasonic TX-40DX700B.

In the TV's built in apps I can access BBC iPlayer in UHD, but via the sky puck it only works in 1080p which is why I am so baffled by this...

PB

Make sure you have the puck connected to an HDMI port on the TV which supports HDR. That's a 2016 model so has fewer options available:

The TX-40DX700B comes with three HDMI inputs, two of which support HDCP 2.2 for 4K and HDR

Re: BBC iplayer

PeeBeehy — Mon, 01 Jul 2024 15:09:08 GMT

It is connected to the right HDMI port and I recieve UHD on other puck apps - all except for iPlayer. Any other ideas...

Re: BBC iplayer

Padam_Padam — Mon, 01 Jul 2024 15:12:45 GMT

@PeeBeehy wrote:
It is connected to the right HDMI port and I recieve UHD on other puck apps - all except for iPlayer. Any other ideas...

Yes, but do you receive HDR from other puck apps? UHD content on iPlayer is HLG HDR encoded and if the puck doesn't detect an HLG compatible TV it won't offer the UHD versions of iPlayer content.

Re: BBC iplayer

lettice — Mon, 01 Jul 2024 15:14:34 GMT

I see above, you mention you can play Uhd in Sky cinema content.

So, basically that proves you are connecting the puck by HLG ok.

Do a voice search for 'uhd' and select something from Sky Atlantic, like The Tattooist or House of the Dragon.

The episode will show UHD and HDR under the title if you have HLG for the puck set correctly.

Play one of those and see if it plays out the hdr version.

Re: BBC iplayer

PeeBeehy — Mon, 01 Jul 2024 15:18:18 GMT

For House of Dragon I have the option for UHD and HD, no HDR

Re: BBC iplayer

Padam_Padam — Mon, 01 Jul 2024 15:20:04 GMT

@PeeBeehy wrote:
For House of Dragon I have the option for UHD and HD, no HDR

Therein lies the problem. The puck is not detecting that your TV is HLG HDR compatible.

Re: BBC iplayer

PeeBeehy — Mon, 01 Jul 2024 15:22:32 GMT

But on the Netflix app (via the puck) HDR is on, so what does this mean?

Re: BBC iplayer

Padam_Padam — Mon, 01 Jul 2024 15:23:30 GMT

@PeeBeehy wrote:
But on the Netflix app (via the puck) HDR is on, so what does this mean?

Netflix uses HDR10, not HLG.

Re: BBC iplayer

Exiled-in-HH — Mon, 01 Jul 2024 15:24:11 GMT

Netflix doesn't use HLG?