topic Re: Stream crashing all the blo ody time in Sky Stream

Stream crashing all the blo ody time

Chelle86x — Sat, 29 Jun 2024 19:26:30 GMT

Broadband and WiFi keep dropping. It's driving me nuts. Can't watch no tv when it crashes because I got sky stream.

Re: Stream crashing all the blo ody time

GD1 — Sat, 29 Jun 2024 19:42:18 GMT

@Chelle86x Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

In addition if connected by wifi the speed of your wifi may well be causing these issues, try using ethernet from the stream puck to the hub

Re: Stream crashing all the blo ody time

GD1 — Sat, 29 Jun 2024 19:46:52 GMT

@Chelle86x What speed is the puck getting over wifi? Open the netflix app and go to get help, run the speed test, anything less than 25mbps for HD & 35mbps for UHD will cause such issues.

Re: Stream crashing all the blo ody time

MarkGoldsmith — Sat, 29 Jun 2024 21:17:14 GMT

Connect via an Ethernet cable instead and disable the WiFi in the puck network settings and see if that helps.

Re: Stream crashing all the blo ody time

Exiled-in-HH — Sun, 30 Jun 2024 08:38:27 GMT

@Chelle86x have you reported your BB issues to your ISP?