topic Re: Misinformed about Netflix in Sky Stream

Misinformed about Netflix

Murphy616 — Fri, 19 Apr 2024 10:56:14 GMT

We've just signed up with Sky and I was advised the Netflix account I already have, Sky would take over the billing. I explicitly told the agent on the phone we had the 10.99 version with no ads. He said Sky would takeover the billing once we log in on the streaming box.

Come to today and we have either the option to go down to the £6 version with adverts which sky will take care of, or ignore and continue paying what we already pay through Netflix.

Not impressed. Can anyone advise on how to proceed?

Re: Misinformed about Netflix

Chrisee — Fri, 19 Apr 2024 11:17:07 GMT

@Murphy616 there is an option to upgrsde the included standard Netflix with ads to Netflix Standard by paying Sky an additional £6 per month which removes the ads or paying £11 a month for the Premium Tier with UHD and 4 screens. You should find the options in the My Sky app

It is important to follow the instructions here to link your old Netflix account to Sky to stop them billing you https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

Re: Misinformed about Netflix

Murphy616 — Fri, 19 Apr 2024 11:18:32 GMT

Ah thank you very much. Still works out cheaper than what we were paying so that's better. Cheers

Re: Misinformed about Netflix

Bluesb1970 — Sat, 29 Jun 2024 13:53:14 GMT

I was also misinformed, even missold, about other households being able to keep watching my Netflix account. I currently pay for 2 extra household slots with Netflix. The advisor said that Netflix can't tell if another household is watching through Sky. I've had Stream for 5 minutes and it's going back. Disgusting to missell and cause issues for customers.

Re: Misinformed about Netflix

Bluesb1970 — Sat, 29 Jun 2024 14:16:10 GMT

To add to the annoyance and mistrust of sky, my complaint was closed as soon as I put the phone down. Really poor customer service

Re: Misinformed about Netflix

MarkGoldsmith — Sat, 29 Jun 2024 19:29:09 GMT

@Bluesb1970 wrote:
I was also misinformed, even missold, about other households being able to keep watching my Netflix account. I currently pay for 2 extra household slots with Netflix. The advisor said that Netflix can't tell if another household is watching through Sky. I've had Stream for 5 minutes and it's going back. Disgusting to missell and cause issues for customers.

Sky have how Netflix works covered in detail on their website: https://www.sky.com/help/articles/sharing-your-netflix-account

Re: Misinformed about Netflix

Bluesb1970 — Sat, 29 Jun 2024 22:53:34 GMT

That's all very well understood, and why I paid for 2 extra slots on my own Netflix account. The problem is that the sky employee insisted that I can share Netflix through Sky as Netflix can't see into the sky system. Misinformation given to stop me cancelling my order.