Tv service restricted

Alan4785 — Sat, 29 Jun 2024 11:39:55 GMT

Hi my tv service is restricted, my balance reads zero. Looking to get the service reinstated.

Thanks

Re: Tv service restricted

SKY1992bf — Sat, 29 Jun 2024 11:53:31 GMT

@Alan4785 Were you late in paying your bill by over 14 days?

Re: Tv service restricted

Daniel0210 — Sat, 29 Jun 2024 14:12:29 GMT

@Alan4785 wrote:

Hi my tv service is restricted, my balance reads zero. Looking to get the service reinstated.

@Alan4785
If your Sky services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

Once you’ve done all this you’ll be able to call Sky if you need to speak to an agent.

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Tv service restricted

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