topic Re: Changing broadband in Sky Stream

Changing broadband

Julie20071 — Fri, 28 Jun 2024 10:45:29 GMT

I have sky tv with one puck, I was recently told by sky that my broadband wasn't reaching the speeds I pay for so I could end my contract early, so I'm now with ee for my broadband. Can I still receive the sky tv side and have ee broadband I want to buy more pucks but don't want to if I can't use my sky tv with ee

Re: Changing broadband

SKY1992bf — Fri, 28 Jun 2024 10:53:47 GMT

@Julie20071 Sky stream will work with all isp providers providing your speed meets skys requirements for streaming content

the more pucks you have (maximum of 6 allowed) the more the speed reduces

Re: Changing broadband

Padam_Padam — Fri, 28 Jun 2024 10:59:32 GMT

@Julie20071 wrote:
I have sky tv with one puck, I was recently told by sky that my broadband wasn't reaching the speeds I pay for so I could end my contract early, so I'm now with ee for my broadband. Can I still receive the sky tv side and have ee broadband I want to buy more pucks but don't want to if I can't use my sky tv with ee

What speed are you receiving with EE broadband? Ideally you need a minimum of about 30Mbps for a single puck but using more pucks at the same time will suck bandwidth quite quickly. If you're on a fast 150Mbps+ FTTP connection then you should be OK though.

Please be aware too, that you can't 'buy' pucks from Sky any more - they are always now loaned to you but you need to pay an activation fee of £39.95 per additional puck. You can purchase pucks from third party sellers from places such as eBay, but you run the risk of buying one which was not previously returned by a customer and Sky may deactivate it.

Re: Changing broadband

Julie20071 — Fri, 28 Jun 2024 10:59:57 GMT

Thank you.

Re: Changing broadband

Exiled-in-HH — Fri, 28 Jun 2024 11:32:12 GMT

@Julie20071

What speed did you get with Sky BB?

What speed are you getting with EE BB?

Both use Openreach to supply the BB ... so it would be interesting to know the difference🤔