topic Re: Volume stopped working on sky steam in Sky Stream

Volume stopped working on sky steam

DG-38 — Mon, 15 Apr 2024 21:56:45 GMT

We have just received our sky stream.

when setting up it asked if we would like to use the remote to control the tv volume and on and off settings. We choice yes. At first it worked but after about 3 minutes it has stopped working and will not connect again.
we have tried everything, tried to reset the remote holding 7 & 9 then 1 & 3. Tried unplugging the puck for 2 minutes then trying again and still nothing.
Any ideas. It's becoming really frustrating 😂😩

many thanks 🙏🏻

Re: Volume stopped working on sky steam

GD1 — Tue, 16 Apr 2024 08:01:47 GMT

@DG-38 There is no volume control on stream, the volume control is on your TV so you would need to pair it with your TV again.

To pair your Sky remote to your TV:

Press and hold 1 and 3 together on your Sky remote for 3 seconds.
Wait until you see the connected message and select Continue.

Still not working?

Try these steps:

Press and hold 7 and 9 together on your Sky remote for 3 seconds.
Press and hold 1 and 3 together for 3 seconds.
Follow the instructions on screen.

Re: Volume stopped working on sky steam

DG-38 — Thu, 16 May 2024 09:47:37 GMT

Yes, we have tried to do this seceral times with our lg tv and it still does not connect to the tv.

it did originally for about 10 mins and then stopped.

Do you know any other solutiones so the sky remote works with our tv?
many thanks

Re: Volume stopped working on sky steam

DG-38 — Thu, 16 May 2024 09:53:14 GMT

Its the TV volume we wanted to control with the sky remote, as mentioned in original post. I understand there is not a volume control for the stream itself.

We have tried the solutions you provided and as said this in the originally its still not working unfourtunatly. Do you know any other way we could resolve this at all??

many thanks

Re: Volume stopped working on sky steam

Fothergill1 — Thu, 16 May 2024 11:40:13 GMT

@DG-38 Have you gone to Settings > Connected Devices > Remote > Control your TV?

If your LG is compatible with the Stream remote you should be able to set it up from here.

Re: Volume stopped working on sky steam

Ccc1 — Wed, 26 Jun 2024 16:54:38 GMT

Any luck with this? Same issue, LG TV, volume control worked during setup but never again since. Very bizarre.

Re: Volume stopped working on sky steam

MiniHawks — Thu, 27 Jun 2024 18:49:48 GMT

We've had Sky Stream since January and the stream remote has controlled the tv and volume fine... until today.

Have restarted, un-paired, re-paired.. and it won't connect to the TV now after 6 months with no problem.

Any other ideas as to how to resolve this?

Re: Volume stopped working on sky steam

Fothergill1 — Thu, 27 Jun 2024 19:25:31 GMT

@MiniHawks Seeing a re-pairing hasn't worked I would run through the following remote troubleshooting guides:

Troubleshooting guide

Remote help

You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. Even though it sounds an unlikely solution it has got many faulty remotes working again (including my own).

If it is still not working I would request a replacement at the following link: Streaming TV replacement remote

If you are lucky enough to have one available you can use a Sky Q remote while you wait for a replacement to arrive.

Re: Volume stopped working on sky steam

MiniHawks — Thu, 27 Jun 2024 20:10:08 GMT

I reset the box and it did a software update. Repaired remote and now all fine!