topic Re: Adverts suddenly appearing in Sky Stream

Adverts suddenly appearing

Amz1987 — Mon, 15 Jan 2024 21:53:08 GMT

We have been watch a series on sky witness.

We have been streaming the season perfectly fine until we got to season 4 episode 19....now there are adverts...why is this happening? How can we remove the adverts.

Thank you

Re: Adverts suddenly appearing

GD1 — Mon, 15 Jan 2024 21:57:04 GMT

@Amz1987 You can't remove them, but you can fast forward through if you have ad skipping wth your Stream/Glass subs

Re: Adverts suddenly appearing

Amz1987 — Mon, 15 Jan 2024 21:59:31 GMT

Thank you...I just don't understand why they have all of a sudden be added as we gave had no adverts at all until now.

Re: Adverts suddenly appearing

MarkGoldsmith — Mon, 15 Jan 2024 22:02:05 GMT

If you are watching Sky content on demand it can be pretty random when or if Sky add adverts to the show based on my experience, unlike when watching via some of the other on-demand app like ITV X where you know there will be ads.

Re: Adverts suddenly appearing

TimmyBGood — Tue, 16 Jan 2024 09:29:23 GMT

@Amz1987

Sky is a commercial television platform where advertising should be expected. Its absence is a bonus, not the norm.

Re: Adverts suddenly appearing

Exiled-in-HH — Tue, 16 Jan 2024 08:56:07 GMT

What was the programme?

Without adverts the subscription in general would have to increase... Perhaps the programme reached a popularity level were advertising space could be sold on the programme?

Re: Adverts suddenly appearing

CJ13c — Tue, 16 Jan 2024 10:01:15 GMT

I am paying £5.00 per month for no adds. All ok until 15/01/24 now getting a add in the break?? What am I paying £5.00 for?

Re: Adverts suddenly appearing

Jones_The_Cat — Tue, 16 Jan 2024 10:18:26 GMT

@CJ13c wrote:
I am paying £5.00 per month for no adds. All ok until 15/01/24 now getting a add in the break?? What am I paying £5.00 for?

You pay £5 for ad-skipping, the ability to manually fast forward through adverts on some services, you cannot pay for an ad-free service on Sky Stream.

You can get ad-free on Sky's NOW streaming service with the Boost add-on.

Re: Adverts suddenly appearing

TimmyBGood — Tue, 16 Jan 2024 11:56:21 GMT

@CJ13c wrote:

I am paying £5.00 per month for no adds.

" The Ad Skipping pack doesn't mean that you won't see any adverts. It just lets you fast forward through the ads using the relevant remote control buttons and on screen menu options for what you're watching. "

https://www.sky.com/help/articles/ad-skipping-sky-glass

Re: Adverts suddenly appearing

Dazzasky — Tue, 16 Jan 2024 17:50:03 GMT

@TimmyBGood wrote:
@CJ13c wrote:
I am paying £5.00 per month for no adds.
" The Ad Skipping pack doesn't mean that you won't see any adverts. It just lets you fast forward through the ads using the relevant remote control buttons and on screen menu options for what you're watching. "

https://www.sky.com/help/articles/ad-skipping-sky-glass

It amazes me that some people pay for something and have no idea what they're paying for.

Re: Adverts suddenly appearing

Jordanmc — Tue, 16 Jan 2024 20:12:01 GMT

I've noticed this issue suddenly start happening to a series I'm watching as well, not usually an issue because I have ad skipping so I can just fast forward through it but my issue is that the advert is actually cutting off parts of the programme, so it's like the episode is still playing but the advert is playing over it. Extremely annoying when I'm paying so much for this Sky Stream.

Re: Adverts suddenly appearing

ejock — Tue, 16 Jan 2024 22:29:53 GMT

I'm new to Sky. Exact same thing happening here. I thought the £5 a month was worth it so I didn't have to watch ads, now they've suddenly appeared 12 episodes into a series and it's a total pain trying to skip them and make sure I stop at the right bit.

Sky should offer a Netflix like experience with their on demand content. This is garbage...I wish I hadn't entered into a contract with them.

Re: Adverts suddenly appearing

Jporch316 — Wed, 17 Jan 2024 07:35:50 GMT

Happens randomly and sporadically with no logic .....

I've been watch the Ark on sky sci-fi and halfway through the season the ads appeared. Not worth forwarding as there only seems to be one each break

No biggie - chance for me to pop on the kettle or check my phone ......

Re: Adverts suddenly appearing

TimmyBGood — Wed, 17 Jan 2024 12:25:20 GMT

@ejock wrote:

I thought the £5 a month was worth it so I didn't have to watch ads

That was never claimed to be the case, though. If you were told that by Sky then you've a reasonable case for mis-selling.

Re: Adverts suddenly appearing

Exiled-in-HH — Wed, 17 Jan 2024 12:54:24 GMT

It could be an automatic process related to popularity?

Adverisers could be buying advert placement on on-demand based content access ... its not worth spending money on placing adverts where they will never be seen?

Re: Adverts suddenly appearing

TimmyBGood — Wed, 17 Jan 2024 13:06:41 GMT

@Exiled-in-HH wrote:

It could be an automatic process related to popularity?

Plus Sky injects specific adverts to particular viewers, so it's quite possible that some households see them and others don't even in the same content.

https://tvadvertising.co.uk/sky-adsmart-tv-buying/

Re: Adverts suddenly appearing

Stephanieam — Sun, 23 Jun 2024 17:27:50 GMT

When sky glass first launched there were no adverts with no need to skip, free for first year. Then you had to pay for the privilege but they've changed their model and now you pay to skip!

Re: Adverts suddenly appearing

TimmyBGood — Sun, 23 Jun 2024 19:44:00 GMT

@Stephanieam wrote:

When sky glass first launched there were no adverts with no need to skip, free for first year.

That's incorrect: Ad Skipping has always been a thing.

The volume of advertising in on-demand content has historically been variable though, as Sky experiments with personalised targeting.

Re: Adverts suddenly appearing

GD1 — Sun, 23 Jun 2024 19:33:12 GMT

@Stephanieam wrote:

When sky glass first launched there were no adverts with no need to skip free for first year. Then you had to pay for the privilege but they've changed their model and now you pay to skip!

You've alway had to pay to skip ads, although it was included free of charge at the time. So nothing has changed in that respect.

Re: Adverts suddenly appearing

Jporch316 — Sun, 23 Jun 2024 19:37:21 GMT

It's a model all the major streaming services are now using ......