https://helpforum.sky.com/t5/Sky-Stream/Puck-keeps-freezing/m-p/4674798#M27246 <P>I have 900 mb broadband which gives about 500-600 over WiFi don't seem to have the problem on our other pick which is further from WiFi but don't watch uhd on other puck&nbsp;</P> Sun, 23 Jun 2024 18:34:25 GMT JasonH2 2024-06-23T18:34:25Z https://helpforum.sky.com/t5/Sky-Stream/Puck-keeps-freezing/m-p/4674585#M27227 <P>Sky puck keeps freezing I'm having to unplug and reboot for it to be used again it has been intermittent but is getting worse&nbsp;</P> Sun, 23 Jun 2024 13:08:14 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-keeps-freezing/m-p/4674585#M27227 JasonH2 2024-06-23T13:08:14Z https://helpforum.sky.com/t5/Sky-Stream/Puck-keeps-freezing/m-p/4674700#M27233 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4099014">@JasonH2</a>&nbsp;</P><P>&nbsp;</P><P>What's your broadband speed? Glass and Stream needs 25Mbps for HD and 30Mbps for UHD. Also the connection between your puck and your router needs to be stable. If your WiFi is marginal or keeps changing parameters you may find connect via eithernet (and turning WiFi off in the settings) or homeplugs providers more stability.</P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 23 Jun 2024 16:08:03 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-keeps-freezing/m-p/4674700#M27233 mikealanr 2024-06-23T16:08:03Z https://helpforum.sky.com/t5/Sky-Stream/Puck-keeps-freezing/m-p/4674798#M27246 <P>I have 900 mb broadband which gives about 500-600 over WiFi don't seem to have the problem on our other pick which is further from WiFi but don't watch uhd on other puck&nbsp;</P> Sun, 23 Jun 2024 18:34:25 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-keeps-freezing/m-p/4674798#M27246 JasonH2 2024-06-23T18:34:25Z