https://helpforum.sky.com/t5/Sky-Stream/I-can-t-get-my-steam-to-work/m-p/4674052#M27109 <P>I got a new stream and I can't get it to work&nbsp;</P> Sat, 22 Jun 2024 17:24:19 GMT Alex138 2024-06-22T17:24:19Z https://helpforum.sky.com/t5/Sky-Stream/I-can-t-get-my-steam-to-work/m-p/4674052#M27109 <P>I got a new stream and I can't get it to work&nbsp;</P> Sat, 22 Jun 2024 17:24:19 GMT https://helpforum.sky.com/t5/Sky-Stream/I-can-t-get-my-steam-to-work/m-p/4674052#M27109 Alex138 2024-06-22T17:24:19Z https://helpforum.sky.com/t5/Sky-Stream/I-can-t-get-my-steam-to-work/m-p/4674057#M27111 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4098318">@Alex138</a>&nbsp; For the forum to help yopu're going to need to provide a lot more detail as we can't diagnose the issue based on the limited info provided</P> <P>&nbsp;</P> <P>What exactly is happeing?&nbsp; Have you setup the puck?&nbsp; Any error messages?</P> Sat, 22 Jun 2024 17:30:47 GMT https://helpforum.sky.com/t5/Sky-Stream/I-can-t-get-my-steam-to-work/m-p/4674057#M27111 GD1 2024-06-22T17:30:47Z https://helpforum.sky.com/t5/Sky-Stream/I-can-t-get-my-steam-to-work/m-p/4674097#M27184 <P>I've set it up but it keeps getting stuck on the updating software screen. I've tried resetting everything but it doesn't help&nbsp;</P> Sat, 22 Jun 2024 18:10:13 GMT https://helpforum.sky.com/t5/Sky-Stream/I-can-t-get-my-steam-to-work/m-p/4674097#M27184 Alex138 2024-06-22T18:10:13Z https://helpforum.sky.com/t5/Sky-Stream/I-can-t-get-my-steam-to-work/m-p/4674099#M27186 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4098318">@Alex138</a>&nbsp; Try unplugging it and leaving it for 10 minutes.</P> Sat, 22 Jun 2024 18:11:41 GMT https://helpforum.sky.com/t5/Sky-Stream/I-can-t-get-my-steam-to-work/m-p/4674099#M27186 GD1 2024-06-22T18:11:41Z https://helpforum.sky.com/t5/Sky-Stream/I-can-t-get-my-steam-to-work/m-p/4674107#M27189 <P>Already tried that&nbsp;</P> Sat, 22 Jun 2024 18:22:59 GMT https://helpforum.sky.com/t5/Sky-Stream/I-can-t-get-my-steam-to-work/m-p/4674107#M27189 Alex138 2024-06-22T18:22:59Z https://helpforum.sky.com/t5/Sky-Stream/I-can-t-get-my-steam-to-work/m-p/4674110#M27190 <P>Try plugging an ethernet cable into it and it give another unplug for a few minutes and see if that helps it perform the software update. If you are connected via Wifi its possible its not getting a strong enough network connection to perform the software update.</P><P>&nbsp;</P><P>Also which ISP are you with?</P> Sat, 22 Jun 2024 18:24:40 GMT https://helpforum.sky.com/t5/Sky-Stream/I-can-t-get-my-steam-to-work/m-p/4674110#M27190 MarkGoldsmith 2024-06-22T18:24:40Z