topic Re: Sky customer support from abroad in Sky Stream

Sky customer support from abroad

MarianaGo — Sat, 22 Jun 2024 11:27:48 GMT

Hi, I'm abroad and need to call Sky Ireland customer support from here to ask for a change on my Sky TV package.

I cannot get to any way to contact them, I managed to get a UK phone number from abroad but not an Irish one.
no luck via messages either.

Is anybody able to help here?

thank you

Re: Sky customer support from abroad

Chrisee — Sat, 22 Jun 2024 11:35:59 GMT

@MarianaGo can you not change the TV packages using the My Sky app? Sku Ireland only have an 0818 number which doexnt seem accessible from outside the country. Unfortunately the forum escalation team cant upgrade or downgrade packages via chat.

Re: Sky customer support from abroad

Exiled-in-HH — Sat, 22 Jun 2024 12:04:51 GMT

@MarianaGo are you using Sky equipment outside Ireland or just happen to be outside Ireland on holiday or business?

If you call Sky and they identify you are using their equipment outside they are likely to terminate your services🤔

Best to wait until you're home to make changes😉

Re: Sky customer support from abroad

MarianaGo — Sat, 22 Jun 2024 13:02:18 GMT

I'm outside of Ireland for holiday and realised I forgot to remove a sport package I don't need anymore from my profile. If I wait for when I come back I'll have to pay at least one more month and I would like to avoid it.

Re: Sky customer support from abroad

Exiled-in-HH — Sat, 22 Jun 2024 13:40:03 GMT

Doesn't any subscription change require 31 days notice🤔

Re: Sky customer support from abroad

MarianaGo — Sat, 22 Jun 2024 14:47:50 GMT

This is why I would like to make the cancellation request now 😊

Re: Sky customer support from abroad

Mark39 — Sat, 22 Jun 2024 14:53:15 GMT

@MarianaGo wrote:

This is why I would like to make the cancellation request now 😊

You could try the messaging service available via the 'still need help' button at the bottom of the help page here: https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

They might be able to help with cancelling just the Sports package.

Re: Sky customer support from abroad

Paul+Boland — Sat, 22 Jun 2024 16:41:16 GMT

@MarianaGo

Have you tried Sky Ireland Website

Make sure you have sky website flag set to Republic of Ireland and not set to UK

When abroad your device web browser might not auto select Sky Ireland website as it will see you not in Ireland

Sky Ireland Website Login to your My Sky Account with your sky id and password or use email address you used to set up your sky account.

Click contact us

https://www.sky.com/help/articles/contacting-sky-ireland

Just pick which Sky service you need help with and follow our help guides.

Click Sky TV

Select which product you have

If you have Sky Stream click that and then click account and billing and then click on account and subscription

Click Change Package

Click add or remove a TV pack

Click manage content packs

Scroll untill you see Sky Sports already yours

Click remove sports

If you want to contact Sky Ireland by phone

Sky Ireland Website

Scroll to bottom of sky Ireland website you will see

need more help? (Click on this)

If you'd still rather get in touch, contact us on ########## (I can't post phone number on Sky Forum as their system don't allow it).

Please be aware we receive a lot of calls every day, so call wait times will vary during busy periods and opening times will vary by department.

Make sure you on Sky Ireland website to see Ireland Phone Number as in the bottom of sky website country flag is set to Republic Ireland

As 0818 numbers can't be used outside Ireland

You can also try using Sky Viritual Assisant on sky website again make sure you on Sky Ireland Website not UK

Re: Sky customer support from abroad

MarianaGo — Sat, 22 Jun 2024 16:40:51 GMT

Appreciated your help, thank you.

I thinking I'm on the right path: got to the Irish chat/message page, just that it looks like it's closed at weekend. I'll try on Monday to get in contact with them and hopefully it will work.

thanls again!

Re: Sky customer support from abroad

Alfieted — Thu, 20 Feb 2025 08:24:25 GMT

I'm trying as well to no avail