https://helpforum.sky.com/t5/Sky-Stream/Frozen-puck/m-p/4672662#M26943 <P>Try the recovery process as detailed in Step 4 of this Sky Stream help article;</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck?irct=help-service-checker-power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck?irct=help-service-checker-power-issue-help-sky-glass-sky-stream-puck</A></P> Fri, 21 Jun 2024 06:21:54 GMT lettice 2024-06-21T06:21:54Z https://helpforum.sky.com/t5/Sky-Stream/Frozen-puck/m-p/4672583#M26932 <P>Puck frozen will turn on and off and bring up a search box but nothing else. Have tried all the online advise turn off for 4 mins reset remote and hub but nothing works please help someone&nbsp;</P> Thu, 20 Jun 2024 21:08:25 GMT https://helpforum.sky.com/t5/Sky-Stream/Frozen-puck/m-p/4672583#M26932 Beanz 2024-06-20T21:08:25Z https://helpforum.sky.com/t5/Sky-Stream/Frozen-puck/m-p/4672662#M26943 <P>Try the recovery process as detailed in Step 4 of this Sky Stream help article;</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck?irct=help-service-checker-power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck?irct=help-service-checker-power-issue-help-sky-glass-sky-stream-puck</A></P> Fri, 21 Jun 2024 06:21:54 GMT https://helpforum.sky.com/t5/Sky-Stream/Frozen-puck/m-p/4672662#M26943 lettice 2024-06-21T06:21:54Z