topic Re: Disappearing shows from playlist in Sky Stream

Disappearing shows from playlist

ALK81 — Thu, 20 Jun 2024 20:00:19 GMT

I've had a few items disappear from my playlist. We are still able to access true crime, but now the show is no longer available in the playlist or the search. Anyone able to help?

Re: Disappearing shows from playlist

Annie+UK — Thu, 20 Jun 2024 20:04:54 GMT

Is this a Sky Go issue?

Re: Disappearing shows from playlist

MarkGoldsmith — Thu, 20 Jun 2024 20:31:06 GMT

Reboot your Sky Glass/Stream puck.

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

Re: Disappearing shows from playlist

ALK81 — Thu, 20 Jun 2024 20:44:04 GMT

No it's not a Sky Go issue. I've got the Sky Glass tv if that makes any difference.

Re: Disappearing shows from playlist

Nigelb1972 — Thu, 20 Jun 2024 20:56:38 GMT

It's a rights issue. Sky only have rights for certain broadcasts or cloud recordings for a limited time. I experienced the same with Curb Your Enthusiasm, I was up to season 10 and pooft, 10 & 11 vanished. They'll be back at some point in the near future

Re: Disappearing shows from playlist

ALK81 — Thu, 20 Jun 2024 22:01:44 GMT

I totally understand that, but it's literally the brand new season of a couple of shows which is just bizarre. Just tried the tip about restarting the device and it didn't work. I give up lol, but I think you're right.

Re: Disappearing shows from playlist

ALK81 — Thu, 20 Jun 2024 22:02:29 GMT

No luck I'm afraid

Re: Disappearing shows from playlist

MarkGoldsmith — Fri, 21 Jun 2024 07:28:53 GMT

Which shows?