topic Re: Lip sync issues with sky puck in Sky Stream

Lip sync issues with sky puck

Gmastra — Wed, 19 Jun 2024 21:18:16 GMT

Hi , I am new to sky and have a sky stream puck. .I am not happy with the lip sync. When viewing live TV. If I switch to my TV as source (wifi) I fo mot get any delays. But if I use the stream puck as source I get a delay. In the settings I have the sound delay set to 0ms. Not sure what to do. Could it be a faulty puck ? Thank you

Re: Lip sync issues with sky puck

mikealanr — Wed, 19 Jun 2024 21:37:05 GMT

Hi @Gmastra

There was an issue with a previous software update which was causing lip syncing issues. Not sure if your puck will have shipped with the version of software with the fix in. But if not it should update fairly soon.

The workaround for that particular issue was to set the audio output to PCM in the audio settings. However there are some other troubleshooting steps you can try as outlined here: https://www.sky.com/help/articles/sound-help-sky-glass-sky-stream-puck

MikeAlanR

Difficulty in conyacting sky

Gmastra — Fri, 28 Jun 2024 15:55:16 GMT

Hi , as new to sky I expected some difficulties but it's starting to get a bit annoying

Especially with an assistance Bot that cannot help .

Trying to use the WhatsApp 24/7 !!

As if.

I moved from BT because of poor customer support and do not really want to mo e back if I can help it.

I posted an issue of Sky Stream not allowing g real recording. I wanted to watch tennis but only get hilights. The community says Sky Q.

OK I want advise on how much its going g to cost. Can the BOT understand it ???

No !.

I have tried calling Sky but after 1/2 hour of listening to music I gave up.

SKY PLEASE provide a contact to discuss my subscription.

Re: Difficulty in conyacting sky

Daniel0210 — Fri, 28 Jun 2024 15:57:46 GMT

@Gmastra
You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Difficulty in conyacting sky

Gmastra — Fri, 28 Jun 2024 16:41:21 GMT

Thank you for fast reply.

i tried calling but gave up as there is a 40min wait time .

When is the best time to have a shorter wait time ?

Alternatively can the help agents just answer my question via email and tell me the cost of sky q package

I have

Netflix

Sky sports

TNT sport

Sky Cinema

Sky entertainment

And the expected Dish installation cost ( or is that something I sort out)

Do you think I am asking too much ?

Thank you again for bearing with me

Re: Difficulty in conyacting sky

Daniel0210 — Fri, 28 Jun 2024 16:50:35 GMT

@Gmastra

So to be clear, you currently have Stream which you don't like and wish to change to Sky Q?

Re: Difficulty in conyacting sky

MarkGoldsmith — Fri, 28 Jun 2024 16:52:56 GMT

Unfortunately you will need to continue down the phone route if you are interested in switching from stream to Q.

Re: Lip sync issues with sky puck

Gmastra — Fri, 28 Jun 2024 17:14:47 GMT

Why can't Sky be as fast as the forum members in replying ?

Thank you.

When is the best time for contacting Sky ?

Eg early morning or late evening ?

Re: Lip sync issues with sky puck

sidav — Mon, 24 Feb 2025 17:16:31 GMT

State that you want to leave, and you'll get an operator straight away (sadly).