topic Re: No 4 on demand in Sky Stream

No 4 on demand

Cheryl24 — Wed, 19 Jun 2024 17:05:22 GMT

Just a black screen whenever I try and watch 4 on demand. Anybody found what the issue is with this yet. Been going on forever. Thanks in advance

Re: No 4 on demand

Padam_Padam — Wed, 19 Jun 2024 17:10:29 GMT

@Cheryl24 wrote:
Just a black screen whenever I try and watch 4 on demand. Anybody found what the issue is with this yet. Been going on forever. Thanks in advance

The Channel 4 app has been temperamental before on Stream. Have you tried a refresh apps from the settings menu?

Re: No 4 on demand

Fothergill1 — Wed, 19 Jun 2024 18:11:10 GMT

@Cheryl24 I have just tried the Ch4 app on my puck and it worked correctly so the issue is probably at your end. I would try rebooting your puck and if that doesn't resolve it refresh your apps. The app refresh can take a few hours so don't expect any immediate solution.

EDIT - Apologies @Cheryl24 I have just noticed you are new to the forum (welcome 😄). Being new I will explain how to reboot the puck and refresh the Apps.

To reboot: Go to Settings > System Management > Resets & Updates > Restart device (do not do a factory reset). It takes about 3 minutes to completely reboot. You will have a blank screen for part of the process so don’t panic.

You will find the App refresh is in the same menu.