topic Re: Awful Service in Sky Stream

Awful Service

MichaelK2024 — Mon, 17 Jun 2024 22:25:41 GMT

Why is this service so poor? I never had issues when using the dish, now i can't watch any show without the service freezing. This is really frustrating !

Re: Awful Service

Exiled-in-HH — Tue, 18 Jun 2024 06:07:13 GMT

Can you run the Netflix app without issue?

Re: Awful Service

GD1 — Tue, 18 Jun 2024 07:43:06 GMT

@MichaelK2024 Sky Stream and Sky Q/Sky+HD are different delivery systems. The former relies on broadband, the latter on a dish for live channels.

How is the device connecting to the hub? Have you ran a speed test as per @Exiled-in-HH post?

You need to be getting 25mbps for HD & 35mbps for UHD, anything less and you'll encounter such issues.

Re: Awful Service

MichaelK2024 — Tue, 18 Jun 2024 19:53:35 GMT

Hi all, thanks for your replies. The Sky Puck is connected to the hub using WiFi (it's relatively close). I'm using Sky Broadband Ultrafast 1.

Yes streaming on Netflix / Disney is fine and the speed test this evening is 76mb/s (on fast . com). Although the Sky app speed checker says it's 152mb/s.

Watching any live TV is unbearable, especially for the Euros! 🫣

Any advice please?

Re: Awful Service

GD1 — Tue, 18 Jun 2024 20:16:48 GMT

@MichaelK2024 Did youn run the spoeedtest through the netflix appp on the puck itself?