https://helpforum.sky.com/t5/Sky-Stream/Remote/m-p/4670536#M26717 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4046613">@robbo19731</a>&nbsp;Have you tried to pair the remote again? If not give it a try as follows:</P><P>&nbsp;</P><OL><LI><SPAN>Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)</SPAN></LI><LI><SPAN>Press 4 and 6 together for three seconds</SPAN></LI><LI><SPAN>Press 1 and 3 together for three seconds (bluetooth mode).<SPAN class="">&nbsp; </SPAN>A connected message should appear on your screen, press continue and it's all done.</SPAN></LI></OL><P>If that doesn't help the links below are to remote troubleshooting guides:</P><P><SPAN><A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank" rel="noopener noreferrer">Troubleshooting guide</A></SPAN></P><P><SPAN><A href="https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help" target="_blank" rel="noopener noreferrer">Remote help</A></SPAN></P><P>&nbsp;</P><P>You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. &nbsp;Even though it sounds an unlikely solution it has got many faulty remotes working again (including my own).</P><P>&nbsp;</P><P>If none of the above help then I would request a replacement at the following link:&nbsp;<A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank" rel="noopener noreferrer"><SPAN>Streaming TV replacement remote&nbsp;</SPAN></A></P><P>&nbsp;</P><P>If you are lucky enough to have one available you can use a Sky Q remote while you wait for a replacement to arrive.</P><P>&nbsp;</P> Tue, 18 Jun 2024 17:54:44 GMT Fothergill1 2024-06-18T17:54:44Z https://helpforum.sky.com/t5/Sky-Stream/Remote/m-p/4670533#M26716 <P>My puck remote as stopped turning tv volum up and down&nbsp;</P> Tue, 18 Jun 2024 17:52:03 GMT https://helpforum.sky.com/t5/Sky-Stream/Remote/m-p/4670533#M26716 robbo19731 2024-06-18T17:52:03Z https://helpforum.sky.com/t5/Sky-Stream/Remote/m-p/4670536#M26717 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4046613">@robbo19731</a>&nbsp;Have you tried to pair the remote again? If not give it a try as follows:</P><P>&nbsp;</P><OL><LI><SPAN>Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)</SPAN></LI><LI><SPAN>Press 4 and 6 together for three seconds</SPAN></LI><LI><SPAN>Press 1 and 3 together for three seconds (bluetooth mode).<SPAN class="">&nbsp; </SPAN>A connected message should appear on your screen, press continue and it's all done.</SPAN></LI></OL><P>If that doesn't help the links below are to remote troubleshooting guides:</P><P><SPAN><A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank" rel="noopener noreferrer">Troubleshooting guide</A></SPAN></P><P><SPAN><A href="https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help" target="_blank" rel="noopener noreferrer">Remote help</A></SPAN></P><P>&nbsp;</P><P>You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. &nbsp;Even though it sounds an unlikely solution it has got many faulty remotes working again (including my own).</P><P>&nbsp;</P><P>If none of the above help then I would request a replacement at the following link:&nbsp;<A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank" rel="noopener noreferrer"><SPAN>Streaming TV replacement remote&nbsp;</SPAN></A></P><P>&nbsp;</P><P>If you are lucky enough to have one available you can use a Sky Q remote while you wait for a replacement to arrive.</P><P>&nbsp;</P> Tue, 18 Jun 2024 17:54:44 GMT https://helpforum.sky.com/t5/Sky-Stream/Remote/m-p/4670536#M26717 Fothergill1 2024-06-18T17:54:44Z