topic Re: Sky Puck YouTube keeps pausing in Sky Stream

Sky Puck YouTube keeps pausing

Griff2024 — Sat, 15 Jun 2024 14:17:35 GMT

The YouTube app keeps pausing on my Sky Puck. I have switched off and un plugged for 20 minutes, no good. Restarted the device, no good. Refreshed the apps, no good. Finally completed the very tedious factory reset, and again no good. Anyone else having the same issue?

Re: Sky Puck YouTube keeps pausing

Jporch316 — Sat, 15 Jun 2024 15:47:02 GMT

@Griff2024 wrote:
The YouTube app keeps pausing on my Sky Puck. I have switched off and un plugged for 20 minutes, no good. Restarted the device, no good. Refreshed the apps, no good. Finally completed the very tedious factory reset, and again no good. Anyone else having the same issue?

I have escalated your post to the online sky community support team ... please keep checking for an invitation to start the support

Re: Sky Puck YouTube keeps pausing

Greenfingers001 — Sat, 15 Jun 2024 16:33:43 GMT

Thanks for escalating this. We’ve sent @Griff2024 an invite to chat.

Re: Sky Puck YouTube keeps pausing

Ashscriv — Sun, 16 Jun 2024 21:03:28 GMT

This is happening to me on both of my 2 pucks

Not a connection issue as my download speeds are 500mb and works fine on other devices.

Seems to be since the 1.3 OS upgrade

Re: Sky Puck YouTube keeps pausing

Jporch316 — Mon, 17 Jun 2024 17:09:50 GMT

@Ashscriv wrote:
This is happening to me on both of my 2 pucks

Not a connection issue as my download speeds are 500mb and works fine on other devices.

Seems to be since the 1.3 OS upgrade

I have escalated your post to the sky online support team please check for an invitation to chat

Re: Sky Puck YouTube keeps pausing

Addie15 — Tue, 18 Jun 2024 07:25:12 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Griff2024.

Re: Sky Puck YouTube keeps pausing

Lisa-P1987 — Thu, 20 Jun 2024 08:55:28 GMT

We are still looking to help you @Jporch316 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky Puck YouTube keeps pausing

Jporch316 — Thu, 20 Jun 2024 11:38:21 GMT

@Lisa-P1987 wrote:
We are still looking to help you @Jporch316. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

I don't require help .. it's the poster in the escalations @Griff2024