topic Re: Connection issues in Sky Stream

Connection issues

Bobbingalong — Mon, 17 Jun 2024 14:23:51 GMT

Hello all...newbie here. Decided to go for sky stream so got the puck and modem last week and the broadband went live today. I have connected the cable from the fibre box into the modem but am unsure how to connect the modem to the puck. Help appreciated. Thanks

Re: Connection issues

Padam_Padam — Mon, 17 Jun 2024 14:27:35 GMT

@Bobbingalong wrote:
Hello all...newbie here. Decided to go for sky stream so got the puck and modem last week and the broadband went live today. I have connected the cable from the fibre box into the modem but am unsure how to connect the modem to the puck. Help appreciated. Thanks

You can connect to your router either via WiFi or ethernet cable.

Connect the puck to your TV via HDMI, turn both devices on, select the HDMI input using your TV remote and follow the on screen instructions.

Re: Connection issues

Bobbingalong — Mon, 17 Jun 2024 14:32:37 GMT

Thanks for rapid reply ! Which socket on the modem do I use ?

Thanks again.

Re: Connection issues

Padam_Padam — Mon, 17 Jun 2024 14:35:04 GMT

@Bobbingalong wrote:
Thanks for rapid reply ! Which socket on the modem do I use ?
Thanks again.

You can use any ethernet port on the router.

Re: Connection issues

Bobbingalong — Mon, 17 Jun 2024 14:43:19 GMT

Thanks.....will give that a go.......now.

Nothing doing...the screen is telling me I have a connection issue !!!!!

Modem sat there with white light on. Puck has power light on

Cable in to modem straight from the box. Ethernet cable from router to puck.

Re: Connection issues

Padam_Padam — Mon, 17 Jun 2024 14:47:06 GMT

@Bobbingalong wrote:
Thanks.....will give that a go.......now.

Nothing doing...the screen is telling me I have a connection issue !!!!!

Modem sat there with white light on. Puck has power light on
Cable in to modem straight from the box. Ethernet cable from router to puck.

What type of broadband do you have? Is it from Sky? Is it full fibre? Was it installed by Sky/Openreach? What type of router do you have?

Re: Connection issues

Padam_Padam — Mon, 17 Jun 2024 14:52:13 GMT

You may want to have a read of this page if you have full fibre from Sky:

https://www.sky.com/help/articles/optical-network-terminal

Re: Connection issues

Bobbingalong — Mon, 17 Jun 2024 14:52:44 GMT

Sky hub 86a. SR23 02 UK Full fibre. Installed by openreach, activated by sky

Re: Connection issues

Padam_Padam — Mon, 17 Jun 2024 15:06:32 GMT

@Bobbingalong wrote:
Sky hub 86a. SR23 02 UK Full fibre. Installed by openreach, activated by sky

Are all your other devices connecting to the Sky broadband? Is the router generating a WiFi signal?

Re: Connection issues

Bobbingalong — Mon, 17 Jun 2024 15:09:04 GMT

Screen now says no wifi ?

Re: Connection issues

Padam_Padam — Mon, 17 Jun 2024 15:35:47 GMT

@Bobbingalong wrote:
Screen now says no wifi ?

Are other devices connecting to the WiFi generated by the router? A mobile phone? A tablet/iPad?

If not, try rebooting the router and make sure all the lights are lit on the front.

Re: Connection issues

Bobbingalong — Mon, 17 Jun 2024 16:40:37 GMT

Only one light on the front...white.

Re: Connection issues

Jporch316 — Mon, 17 Jun 2024 16:47:23 GMT

@Bobbingalong wrote:
Only one light on the front...white.

Try and reboot your router

if that fails it sounds like your internet is not activated

Re: Connection issues

Bobbingalong — Mon, 17 Jun 2024 17:15:48 GMT

How many lights should be on when allis ok ?

Re: Connection issues

Padam_Padam — Mon, 17 Jun 2024 17:19:08 GMT

@Bobbingalong wrote:
How many lights should be on when allis ok ?

Three. Power, Internet & WiFi.

Re: Connection issues

Bobbingalong — Mon, 17 Jun 2024 17:29:25 GMT

That is not my modem, mine is all white with one light on the front which is white.

Re: Connection issues

Bobbingalong — Wed, 19 Jun 2024 08:35:35 GMT

All boxed up and awaiting collection. Back to sky + ..... up

and running in 15 min.

Thanks