https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-issues/m-p/4668612#M26577 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4091170">@Andrea52</a>&nbsp;</P><P>&nbsp;</P><P>Who is your ISP? And what is the signal strength like where the puck is located? It may be a case&nbsp; you need power line adaptors or WiFi extenders.</P><P>&nbsp;</P><P>However if the puck is showing no WiFi when you first turn it on try going into settings and change the following settings:</P><P>&nbsp;</P><P>In settings &gt; start up and standby &gt; turn Networked Standby Mode ON and turn Overnight Power Saving OFF.</P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 16 Jun 2024 19:01:01 GMT mikealanr 2024-06-16T19:01:01Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-issues/m-p/4668571#M26574 <P>We recently got sky glass with the puck being used upstairs the puck keeps disconnecting from the internet&nbsp;</P> Sun, 16 Jun 2024 18:04:47 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-issues/m-p/4668571#M26574 Andrea52 2024-06-16T18:04:47Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-issues/m-p/4668612#M26577 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4091170">@Andrea52</a>&nbsp;</P><P>&nbsp;</P><P>Who is your ISP? And what is the signal strength like where the puck is located? It may be a case&nbsp; you need power line adaptors or WiFi extenders.</P><P>&nbsp;</P><P>However if the puck is showing no WiFi when you first turn it on try going into settings and change the following settings:</P><P>&nbsp;</P><P>In settings &gt; start up and standby &gt; turn Networked Standby Mode ON and turn Overnight Power Saving OFF.</P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 16 Jun 2024 19:01:01 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-issues/m-p/4668612#M26577 mikealanr 2024-06-16T19:01:01Z