topic Re: There is a technical fault with this programme. Please try again later. in Sky Stream

There is a technical fault with this programme. Please try again later.

Robert0072 — Sun, 07 Apr 2024 08:41:47 GMT

Just sat down to watch the Paris-Roubaix on Sky Sports 1, with my SKY Stream. And i get the usual "There is a technical fault with this programme. Please try again later." I am literally shaking with rage. I can't believe I pay SKY £79 a month to supply this. I try putting in to standby and removing power, sometimes for quite a while, but it's no good. If SKY can't provide the service they promised, i need to get out of this contract. Anyone got any experience with this?

Re: There is a technical fault with this programme. Please try again later.

GD1 — Sun, 07 Apr 2024 08:55:42 GMT

@Robert0072 How is the puck connecting to the hub?

Have you checked the network settings within the puck menu?

Settings --> Startup and standby--> Network standby mode--> On.

Re: There is a technical fault with this programme. Please try again later.

Robert0072 — Sun, 07 Apr 2024 09:01:19 GMT

Hello, and thanks for your reply. It is connected with ethernet. Networked standby mode was off. I have put it on. Do you think this will help, and if so why?

Re: There is a technical fault with this programme. Please try again later.

GD1 — Sun, 07 Apr 2024 09:03:51 GMT

@Robert0072 I would hope this would resolve the issue, I have my puck connected to ethernet and network standby to on.

What seems to happen when network standby is off os the puck stops looking at your network when in standby mode and once put it out of standby mode doesn't pick up the network again.

Re: There is a technical fault with this programme. Please try again later.

Robert0072 — Sun, 07 Apr 2024 09:06:37 GMT

Wouldn't that mean it would affect all channels?

Re: There is a technical fault with this programme. Please try again later.

GD1 — Sun, 07 Apr 2024 09:13:32 GMT

@Robert0072 It can be quite random, the new settings should help.

Re: There is a technical fault with this programme. Please try again later.

Robert0072 — Sun, 07 Apr 2024 09:19:42 GMT

Thanks for the help. I'll try and keep you and the forum updated.

Re: There is a technical fault with this programme. Please try again later.

lettice — Sun, 07 Apr 2024 09:30:01 GMT

Having Network standby off, does seem to to put in a small delay at puck startup.

Best is to set Network standby to ON.

But also, if you are using ethernet, to also turn wifi OFF in settings, as the puck can try to default to a wifi connection occasionally, whether you have one setup or not.

If you make that wifi setting change, do a power reset of the puck, by removing the puck power plug or switch off at the socket for about 30 seconds.

Re: There is a technical fault with this programme. Please try again later.

Robert0072 — Sun, 07 Apr 2024 09:36:01 GMT

OK thanks. When i changed to ethernet, switching wifi off was the first thing i did, for this reason.

Re: There is a technical fault with this programme. Please try again later.

Robert0072 — Thu, 11 Apr 2024 15:51:04 GMT

This hasn't helped. The problem persists. I was getting the message with Sky News and BBC News. I standby'd and power cycled. They came back after that.

Re: There is a technical fault with this programme. Please try again later.

Robert0072 — Fri, 12 Apr 2024 14:45:01 GMT

Happening again. I just tried removing ethernet to see if the fault happens with WiFi. It does.

Re: There is a technical fault with this programme. Please try again later.

Robert0072 — Thu, 06 Jun 2024 16:22:27 GMT

This issue persists. Does anyone have an answer?

Re: There is a technical fault with this programme. Please try again later.

Robert0072 — Sat, 15 Jun 2024 16:31:21 GMT

It wouldn't be so bad if it happened with random shows, but it always (and only) happens with exactly the show i want to watch. It's probably the most infuriating thing I have ever encountered. Can anyone offer any help/suggestions? Is there any way of getting any help from SKY?

Re: There is a technical fault with this programme. Please try again later.

Jporch316 — Sat, 15 Jun 2024 17:23:48 GMT

@Robert0072 wrote:
It wouldn't be so bad if it happened with random shows, but it always (and only) happens with exactly the show i want to watch. It's probably the most infuriating thing I have ever encountered. Can anyone offer any help/suggestions? Is there any way of getting any help from SKY?

Pull the physical plug from the mains for 10 minutes

Re: There is a technical fault with this programme. Please try again later.

Robert0072 — Sun, 16 Jun 2024 10:01:38 GMT

I've tried this. And the router. No use, still does it. I'm trying to continue watching "My Brilliant Friend, SKY Atlantic". I simply can't, no matter what i try.

Re: There is a technical fault with this programme. Please try again later.

Robert0072 — Sun, 16 Jun 2024 10:17:58 GMT

Just to confirm, i unplugged at the mains (not the back of the box) for 10 minutes, timed by stopwatch to be sure of the time. It didn't work.

Re: There is a technical fault with this programme. Please try again later.

Jporch316 — Sun, 16 Jun 2024 10:55:41 GMT

@Robert0072

I have escalated your post to the online sky community support team - lookout for an invitation on here to chat

Re: There is a technical fault with this programme. Please try again later.

Greenfingers001 — Sun, 16 Jun 2024 10:59:24 GMT

Thanks for escalating this. We’ve sent @Robert0072 an invite to chat.

Re: There is a technical fault with this programme. Please try again later.

Robert0072 — Tue, 18 Jun 2024 14:45:15 GMT

Greenfingers001, thanks for your assistance. It stil isn't available. You suggested trying the non UHD version, but i don't know how to get to the SKY Atlantic App to select it. Our session has timed out, otherwise i'd have asked you there.

Re: There is a technical fault with this programme. Please try again later.

Rachmosh112 — Fri, 21 Jun 2024 21:15:44 GMT

Did you find a fix? I get this problem every single day! It's unbearable!!!!