https://helpforum.sky.com/t5/Sky-Stream/My-sky-stream-is-not-working-at-all/m-p/4667290#M26470 <P>My Sky TV stream is not loading up. All lights are on router. It tries to load up then the coloured line goes off. And the TV goes dead. Went out at 9pm tonight. Reset router and unplugged master connection. Plugged it all back in again. Lights are all lit up on the router.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 14 Jun 2024 20:52:36 GMT SweetCarolinr 2024-06-14T20:52:36Z https://helpforum.sky.com/t5/Sky-Stream/My-sky-stream-is-not-working-at-all/m-p/4667290#M26470 <P>My Sky TV stream is not loading up. All lights are on router. It tries to load up then the coloured line goes off. And the TV goes dead. Went out at 9pm tonight. Reset router and unplugged master connection. Plugged it all back in again. Lights are all lit up on the router.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 14 Jun 2024 20:52:36 GMT https://helpforum.sky.com/t5/Sky-Stream/My-sky-stream-is-not-working-at-all/m-p/4667290#M26470 SweetCarolinr 2024-06-14T20:52:36Z https://helpforum.sky.com/t5/Sky-Stream/My-sky-stream-is-not-working-at-all/m-p/4667308#M26471 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4089047">@SweetCarolinr</a>&nbsp;</P><P>&nbsp;</P><P>Stream uses the Internet to connect. You shouldn't reboot your router unless you have lost internet connectivity on multiple devices. Not sure what you mean master connection? Do you mean removed the cable from your router to BT socket?</P><P>&nbsp;</P><P>As a starting point turn your puck off at the mains for 5 minutes and then try again.</P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P> Fri, 14 Jun 2024 21:04:39 GMT https://helpforum.sky.com/t5/Sky-Stream/My-sky-stream-is-not-working-at-all/m-p/4667308#M26471 mikealanr 2024-06-14T21:04:39Z