Remote

Sav69 — Fri, 14 Jun 2024 11:44:39 GMT

My stream remote has gone haywire and will only turn the box on or off but nothing else

Re: Remote

Super+Anthony — Fri, 14 Jun 2024 12:04:41 GMT

I would contact Sky and ask for a replacement

MarkGoldsmith — Fri, 14 Jun 2024 13:37:39 GMT

@Sav69
Try Resetting the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel.

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

Sav69 — Fri, 14 Jun 2024 13:49:17 GMT

The slight twist did the trick many thanks

got a new one on order so I'll have a spare now👍