topic Re: Sky stream consistently has lost internet connection everytime I turn on in Sky Stream

Sky stream consistently has lost internet connection everytime I turn on

dj12344 — Thu, 13 Jun 2024 10:13:02 GMT

This has been going on for months I have community fibre broadband and it will be ok on on other devices. Just sky I have to reboot the connection every time to watch tv. Very annoying. It generally lasts then until I switch off

Re: Sky stream consistently has lost internet connection everytime I turn on

Padam_Padam — Thu, 13 Jun 2024 10:33:03 GMT

@dj12344 wrote:
This has been going on for months I have community fibre broadband and it will be ok on on other devices. Just sky I have to reboot the connection every time to watch tv. Very annoying. It generally lasts then until I switch off

I have Community Fibre and never had any trouble with my Stream puck. I tended to use ethernet rather than WiFi. How are you connecting? Do you have network standby turned on in the settings?

Re: Sky stream consistently has lost internet connection everytime I turn on

dj12344 — Thu, 13 Jun 2024 18:40:27 GMT

I connect via wifi and cant do ethernet. I am not sure what network standby is?

Re: Sky stream consistently has lost internet connection everytime I turn on

MarkGoldsmith — Thu, 13 Jun 2024 19:23:57 GMT

@dj12344 wrote:
I connect via wifi and cant do ethernet. I am not sure what network standby is?

Its a mode in the Puck's network settings, it best to ensure this is ON which ensures that the puck maintains a network connection. If its off it can sometimes take a while for the puck to connection to the internet when its turn on out of standby mode.

If that mode is already on then it does sound like the strenght and stability of the WIFI network could be the issue.

Re: Sky stream consistently has lost internet connection everytime I turn on

Exiled-in-HH — Fri, 14 Jun 2024 07:06:48 GMT

@dj12344 by "switch off" do you mean....

Standby

Power off at the plug?

Re: Sky stream consistently has lost internet connection everytime I turn on

2464BM — Fri, 14 Jun 2024 08:49:44 GMT

This is the same with my two puck devices I have, more recently when it starts up sometimes the programme starts then within seconds an error message flashes up to say that "wait till programme loads"

Re: Sky stream consistently has lost internet connection everytime I turn on

dj12344 — Sat, 06 Jul 2024 09:40:02 GMT

Hi looked in settings/network and no option like that in either network connection or advanced settings

Re: Sky stream consistently has lost internet connection everytime I turn on

Fothergill1 — Sat, 06 Jul 2024 14:05:07 GMT

@dj12344 wrote:
Hi looked in settings/network and no option like that in either network connection or advanced settings

@dj12344 Strangely it is not in Network Settings. You will find it in the Settings > Start up and Standby menu. Just make sure Networked Standby Mode is turned ON which stops your puck losing the network connection when it goes into standby.