topic Re: Ordered Sky Stream in Sky Stream

Ordered Sky Stream

Jillyb15 — Sat, 08 Jun 2024 10:28:29 GMT

Hi all

Not sure if this is the right place to ask, but I'm sure one of the admins will move it if not.

So I placed an order for Sky Stream on Thursday, told it could be 5 days delivery. Ok no worries! However I would expect to have received an acknowledgment by now, either by email or message, but nothing. Have checked My Sky and nothing there. Am I being over optimistic for a response?

Re: Ordered Sky Stream

SKY1992bf — Sat, 08 Jun 2024 10:34:15 GMT

@Jillyb15 Anything showing Here

Re: Ordered Sky Stream

Jillyb15 — Sat, 08 Jun 2024 10:37:06 GMT

@SKY1992bf

sadly ,no. Usually when I place an order with Sky I get inundated with emails telling me all the ins and outs!

Re: Ordered Sky Stream

lettice — Sat, 08 Jun 2024 11:08:57 GMT

As well as track your order as mentioned above, have a look in the MySky app and look in the messages and my documents section, by clicking top left on the person account icon.

If you ordered Late Thursday, delivery of the Sky Stream equipment that delivered via dpd, should arrive to you on Monday.

If that is the case you should receive a delivery email from dpd later today.

Details here;

https://www.sky.com/help/home/sky-tv/sky-tv-stream/delivery-and-returns-sky-stream/delivery-sky-stream/articles/delivery-sky-glass-sky-stream-puck

Re: Ordered Sky Stream

Jillyb15 — Sat, 08 Jun 2024 14:03:42 GMT

@lettice

I'd checked there as well = usually Sky are very good at this. So far, ordering Stream has been a nightmare!

Re: Ordered Sky Stream

Jillyb15 — Mon, 10 Jun 2024 10:14:04 GMT

@lettice, @SKY1992bf

Thanks for trying to help.

Because nothing was showing on my account, I raised a complaint with Sky, who confirmed there was no order. So have arranged with them to call me tomorrow (Tuesday), when perhaps we can sort it out!

Ta both.

Re: Ordered Sky Stream

SKY1992bf — Mon, 10 Jun 2024 10:18:06 GMT

@Jillyb15 If there was no order then all I can think of is that you failed the credit check

Re: Ordered Sky Stream

Neil+Essex — Mon, 10 Jun 2024 12:37:56 GMT

Sky Stream doesn't have credit checks. Only sky glass due to loan financing the tv

Re: Ordered Sky Stream

SKY1992bf — Mon, 10 Jun 2024 12:43:43 GMT

@Neil+Essex wrote:
Sky Stream doesn't have credit checks. Only sky glass due to loan financing the tv

@Neil+Essex Incorrect sky stream is covered by credit checks as detailed on the link below

https://www.sky.com/help/articles/pre-sales-checks-sky-glass

Re: Ordered Sky Stream

Jillyb15 — Mon, 10 Jun 2024 13:25:43 GMT

@Neil+Essex @SKY1992bf

paid by credit card, no requirement for a credit check. And if I had to be checked I would have expected Sky to mention it. I'm already paying for Sky Q with an uninterrupted payment history so I can't see any reason for a credit check. And if I have failed it, I would like to know as I have a 95%+ credit rating.

Re: Ordered Sky Stream

Jillyb15 — Mon, 10 Jun 2024 13:39:46 GMT

@SKY1992bf

That only references Sky Glass and Live, can't see a reference to Stream!

Re: Ordered Sky Stream

SKY1992bf — Mon, 10 Jun 2024 13:52:31 GMT

@Jillyb15 it does say the following at very top of article

Pre-sales and credit checks for Sky Glass and Sky Stream

we're trying to get clarification from sky

Re: Ordered Sky Stream

lettice — Mon, 10 Jun 2024 13:56:01 GMT

@Jillyb15 wrote:
@Neil+Essex @SKY1992bf
paid by credit card, no requirement for a credit check. And if I had to be checked I would have expected Sky to mention it. I'm already paying for Sky Q with an uninterrupted payment history so I can't see any reason for a credit check. And if I have failed it, I would like to know as I have a 95%+ credit rating.

Sky Stream does not make any financial credit checks as such.

But on the sales call you may be asked a few identity questions, more related to your current address and you will be asked to make payment for any upfront additional puck/s fees via a debit or credit card.

As you are a current Sky Q customer, that would have flagged fine to Sky, along with any eligibity to pay assessment, as you mention.

So you did actually pay the £39.95 upfront puck fee using a credit card whilst on a call to Sky?

If that went through, it should be showing as paid in your MySky future bills and also now showing on your credit card account.

So, assume you still have not seen anything in your track order or any email from dpd yet?

Re: Ordered Sky Stream

Jillyb15 — Mon, 10 Jun 2024 14:10:12 GMT

@SKY1992bf

apologies yes, noticed those BIG letters now! Didn't spot the title just read the stuff in the box! See what happens when Sky call tomorrow.

Re: Ordered Sky Stream

Padam_Padam — Mon, 10 Jun 2024 14:14:01 GMT

@SKY1992bf wrote:
@Jillyb15 it does say the following at very top of article

Pre-sales and credit checks for Sky Glass and Sky Stream

we're trying to get clarification from sky

But it then goes on to say:

Credit checks

One of the checks is a credit check (also known as a hard search). We’ll only run this check if you’re buying a Sky Glass TV or Sky Live and want to pay for either (or both) in monthly instalments.

There's no mention of Sky Stream anywhere else in the article.

It's another example of poor wording.

Re: Ordered Sky Stream

Jillyb15 — Mon, 10 Jun 2024 14:23:32 GMT

@lettice

no, nothing at all and when I raised my complaint, Sky confirmed that there was no order. Regarding the upfront fee, I was told this wouldn't go on my credit card until the puck was delivered. And having checked my transactions, nothing is showing. My overall dissatisfaction would have gone though the roof had the monies been taken.
Mmmm, possibly dissatisfaction is a wee bit mild!

Tomorrow will be my third attempt at ordering Stream and so far my expectation levels are rock bottom. By the way it was your positive review about Stream that decided me to go ahead. Very envious of your ease in ordering!

Re: Ordered Sky Stream

lettice — Mon, 10 Jun 2024 14:31:04 GMT

@Jillyb15

I wrote a journey of me moving from Sky Q to Sky Strea m on this community, link below;

Still, do not have any regrets or have encountered any problems with the move and day to day use of Sky Stream.

https://helpforum.sky.com/t5/Sky-Stream/My-good-journey-to-Sky-Stream-from-Sky-Q/td-p/4590648

Re: Ordered Sky Stream

MarkGoldsmith — Mon, 10 Jun 2024 15:39:07 GMT

@Jillyb15 wrote:
@lettice
no, nothing at all and when I raised my complaint, Sky confirmed that there was no order. Regarding the upfront fee, I was told this wouldn't go on my credit card until the puck was delivered. And having checked my transactions, nothing is showing. My overall dissatisfaction would have gone though the roof had the monies been taken.
Mmmm, possibly dissatisfaction is a wee bit mild!
Tomorrow will be my third attempt at ordering Stream and so far my expectation levels are rock bottom. By the way it was your positive review about Stream that decided me to go ahead. Very envious of your ease in ordering!
J

That doesn't sound right about the upfront fee, Sky would charge that as a pre-requisite to processing the order and actually dispatching the puck.

When i switched over to Sky Stream on the phone i was asked by the advisor if i was happy for them to charge the £39.95 fee to the payment method associated with my Sky account, when i said yes they processed the payment then and there, and within a few minutes i got all the expected emails about welcome to Sky Stream etc etc.

Re: Ordered Sky Stream

Jillyb15 — Mon, 10 Jun 2024 16:16:24 GMT

@MarkGoldsmith

That's interesting. Both times I've tried to order I've been asked to pay the £39.95 by credit card. The first time the card number wasn't received (I had to enter the numbers via the keypad), second time no problem. I was surprised that it wasn't taken through my account. See what happens going forward!

Re: Ordered Sky Stream

Jillyb15 — Wed, 12 Jun 2024 08:46:59 GMT

Hi all
Thanks for your support everyone.

Sky called back Tuesday evening and I did the reorder. It took AGES, but it all went through.

i had to pay the "set up" charge by credit card, also, there was mention of a credit check as @SKY1992bf mentioned. However unless they'd already got the information up it took a nano second! So whether there was any actual check I don't know.

and just to round it all off, pucks were delivered at 09:30 today😊😊😊.

May be back later if it all goes to rat **bleep**...........