topic Re: Discovery+ screen message “Upgrade your pass” in Sky Stream

Discovery+ screen message “Upgrade your pass”

Marmite61 — Sun, 12 May 2024 12:16:39 GMT

Been watching Discovery Plus with no issue via SkyStream, but now getting the upgrade message. When I go to Discovery Plus I am told to contact Sky. Having read similar reports here with negative outcomes, I am not prepared to spend hours on the phone trying to get someone to understand what is wrong and failing to come up with a solution. So please can I make contact with a technical support person directly?

Re: Discovery+ screen message “Upgrade your pass”

Fothergill1 — Sun, 12 May 2024 12:27:15 GMT

@Marmite61 Welcome to the forum. As this is a public customer help forum you are not addressing Sky but I have escalated your post to the Community Messaging Team who will invite you to an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed. Note replies from Sky are not instant so you will need to regularly check the chat thread.

Re: Discovery+ screen message “Upgrade your pass”

Greenfingers001 — Sun, 12 May 2024 12:41:58 GMT

Thanks for escalating this. We’ve sent @Marmite61 an invite to chat.

Re: Discovery+ screen message “Upgrade your pass”

Nigel19076 — Sun, 12 May 2024 22:12:35 GMT

I used the Discovery + customer services, they claim it is Sky's problem, but gave me two months free access, until it gets sorted.

Re: Discovery+ screen message “Upgrade your pass”

Marmite61 — Fri, 24 May 2024 17:40:36 GMT

So just shy of two weeks on and still no solution. Had an online chat with a nice chap, but he admitted defeat after running through a few suggestions. He left me with the promise that this was a new issue that was just coming to light and that I should keep an eye out for updates. When I pointed out that, it most certainly was not a new issue - given the number of reports I had seen in these forums, he got rather defensive and said those are not the same issue 🤔

So I am still without Dicovery+ with no resolution in sight.

Re: Discovery+ screen message “Upgrade your pass”

Nigel19076 — Tue, 04 Jun 2024 18:22:00 GMT

Me too, if I could unlink my Discovery Plus and Sky accounts, I think it may help, and then relink them.

Re: Discovery+ screen message “Upgrade your pass”

Nigel19076 — Wed, 05 Jun 2024 17:24:36 GMT

Was in contact with Sky today, they told me to perform a factory reset, which I did, made no difference whatsoever, other than causing me to have to log in again to all my apps.

Re: Discovery+ screen message “Upgrade your pass”

Marmite61 — Wed, 05 Jun 2024 18:32:45 GMT

So annoying isn't it?

Re: Discovery+ screen message “Upgrade your pass”

Nigel19076 — Thu, 06 Jun 2024 16:15:06 GMT

It really is, they must be aware of it. Find a solution, post it online, those of us who are affected, can rectify the problem.

Not really that difficult is it?

Re: Discovery+ screen message “Upgrade your pass”

Nigel19076 — Mon, 10 Jun 2024 09:57:56 GMT

Have you got anywhere, with Discovery plus ?

I havent .

Re: Discovery+ screen message “Upgrade your pass”

Marmite61 — Sat, 15 Jun 2024 13:14:36 GMT

Just over a month on and still no word from Sky offering a resolution. I want Discovery Plus back. It is part of the agreed package and Sky is not fulfilling its contractual obligation.

Re: Discovery+ screen message “Upgrade your pass”

Fothergill1 — Sat, 15 Jun 2024 13:29:54 GMT

@Marmite61 A resolution seems to be taking ages so i'm sure many subscribers will agree with you and share your frustration however as this is a customer help customer forum we are all in the same boat.

If you feel strongly enough about it you could lodge a complaint at this link but I don't know if it will achieve anything as I know Sky are liaising with Discovery + on the matter.