topic Re: Cant access any apps in Sky Stream

Cant access any apps

Sarah882 — Wed, 05 Jun 2024 15:13:26 GMT

None of the apps are working to stream anything please help

Re: Cant access any apps

Padam_Padam — Wed, 05 Jun 2024 15:22:30 GMT

@Sarah882 wrote:
None of the apps are working to stream anything please help

Turn your puck off at the all for a few minutes then power it back on and allow it to reboot. This will reset the connection to the server where all the apps are hosted.

Re: Cant access any apps

Sarah882 — Wed, 05 Jun 2024 15:23:23 GMT

Iv already done that 😩

Re: Cant access any apps

Padam_Padam — Wed, 05 Jun 2024 15:39:33 GMT

@Sarah882 wrote:
Iv already done that 😩

Is your broadband funtioning as it should?

Re: Cant access any apps

MarkGoldsmith — Wed, 05 Jun 2024 15:42:49 GMT

@Sarah882 what exactly is happening when you try to open an app?

Re: Cant access any apps

Sarah882 — Wed, 05 Jun 2024 16:10:30 GMT

It's not allowing me to watch anything on ITVX bbc player or more 4...will let me load the app up but not view anything

Re: Cant access any apps

MarkGoldsmith — Wed, 05 Jun 2024 16:32:26 GMT

@Sarah882 wrote:
It's not allowing me to watch anything on ITVX bbc player or more 4...will let me load the app up but not view anything

What happens when you select a programme in the appa to view?

Re: Cant access any apps

Sarah882 — Wed, 05 Jun 2024 16:33:07 GMT

Says please try again later

Re: Cant access any apps

MarkGoldsmith — Wed, 05 Jun 2024 16:35:38 GMT

Do any of the live channels work correctly?

Re: Cant access any apps

Sarah882 — Wed, 05 Jun 2024 16:40:54 GMT

Yes and Netflix works

Re: Cant access any apps

MarkGoldsmith — Wed, 05 Jun 2024 16:55:29 GMT

In that case the first thing to try is to unplug the puck for 10 minutes.

if that doesn't help then try an app refresh. Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so it's best to give it a few hours.