topic Sky Stream not turning on in Sky Stream

Sky Stream not turning on

ChrisTJ72 — Mon, 03 Jun 2024 16:10:38 GMT

I've had Sky Stream for a while now but lately when I come back after a working away over the weekend (Fri-Mon) I can't turn the Puck on using either the remote control or the button on the underside. The only thing that works is unplugging it and plugging it back in. Why does it do this? Is there a fault? This happens every Monday when I get back home having not used it since Friday morning.

Re: Sky Stream not turning on

ChrisTJ72 — Mon, 03 Jun 2024 16:16:20 GMT

I have 2 pucks and this issue only affects my Primary device. The 2nd puck works fine

Re: Sky Stream not turning on

Padam_Padam — Mon, 03 Jun 2024 17:06:50 GMT

@ChrisTJ72 wrote:
I have 2 pucks and this issue only affects my Primary device. The 2nd puck works fine

I'd ring Sky and ask for a replacement of the primary puck.