https://helpforum.sky.com/t5/Sky-Stream/Frustrated-with-Sky-customer-service/m-p/4657261#M25605 <P>I have recently started subscribing to Sky Stream, they send me an extra&nbsp; Sky puck to put in the conservatory, however we can't get that one to work, so on Thursday 23rd May I spent nearly an hour on the phone (once I'd been able to reach an actual person) with a very nice man who was very patient and triend to sort out the issue. However he couldn't so said that he would have to escalet it and I would get a call back within 3 working days. It has now been over a week, it is so difficult to get to speak to an actual person. Maybe if I call and tell them I want to cancel they might speak to me</P> Sun, 02 Jun 2024 18:30:33 GMT Blondie-1986 2024-06-02T18:30:33Z https://helpforum.sky.com/t5/Sky-Stream/Frustrated-with-Sky-customer-service/m-p/4657261#M25605 <P>I have recently started subscribing to Sky Stream, they send me an extra&nbsp; Sky puck to put in the conservatory, however we can't get that one to work, so on Thursday 23rd May I spent nearly an hour on the phone (once I'd been able to reach an actual person) with a very nice man who was very patient and triend to sort out the issue. However he couldn't so said that he would have to escalet it and I would get a call back within 3 working days. It has now been over a week, it is so difficult to get to speak to an actual person. Maybe if I call and tell them I want to cancel they might speak to me</P> Sun, 02 Jun 2024 18:30:33 GMT https://helpforum.sky.com/t5/Sky-Stream/Frustrated-with-Sky-customer-service/m-p/4657261#M25605 Blondie-1986 2024-06-02T18:30:33Z https://helpforum.sky.com/t5/Sky-Stream/Frustrated-with-Sky-customer-service/m-p/4657269#M25606 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3998814">@Blondie-1986</a>&nbsp;if you can provide more detail when you say the puck doesn't work and also what steps/tests you have already tried then the community will likely be able to offer advice to help get the puck working.</P> Sun, 02 Jun 2024 18:45:39 GMT https://helpforum.sky.com/t5/Sky-Stream/Frustrated-with-Sky-customer-service/m-p/4657269#M25606 MarkGoldsmith 2024-06-02T18:45:39Z https://helpforum.sky.com/t5/Sky-Stream/Frustrated-with-Sky-customer-service/m-p/4657270#M25607 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1539369">@MarkGoldsmith</a>&nbsp;</P><P>When I turn on the Sky it says that it needs to go through setting up steps, which it does, then it wants to connect my account so I enter my email and password and it says that there is a problem and I need to contact Sky</P> Sun, 02 Jun 2024 18:49:22 GMT https://helpforum.sky.com/t5/Sky-Stream/Frustrated-with-Sky-customer-service/m-p/4657270#M25607 Blondie-1986 2024-06-02T18:49:22Z https://helpforum.sky.com/t5/Sky-Stream/Frustrated-with-Sky-customer-service/m-p/4657347#M25608 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3998814">@Blondie-1986</a>&nbsp;wrote:<BR /><P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1539369">@MarkGoldsmith</a>&nbsp;</P><P>When I turn on the Sky it says that it needs to go through setting up steps, which it does, then it wants to connect my account so I enter my email and password and it says that there is a problem and I need to contact Sky</P><HR /></BLOCKQUOTE><P>Is this on the step where it asks you to either scan a QR code or go to the activate website (<A href="https://www.sky.com/productsettings/streaming-tv/activate" target="_blank">https://www.sky.com/productsettings/streaming-tv/activate</A>) on another device?</P><P>&nbsp;</P><P>If so have you also tried this in different web browsers and perhaps on a different device, just to rule out local device/browser issues?</P><P>&nbsp;</P><P>Are you able to post the exact error message you get?</P> Sun, 02 Jun 2024 20:36:52 GMT https://helpforum.sky.com/t5/Sky-Stream/Frustrated-with-Sky-customer-service/m-p/4657347#M25608 MarkGoldsmith 2024-06-02T20:36:52Z