topic Re: Discoveryplus error message ‘upgrade to watch’ in Sky Stream

Discoveryplus error message ‘upgrade to watch’

MissPLC — Mon, 27 May 2024 18:46:15 GMT

Hi, recently my Discoveryplus app doesn't let me watch anything. (It used to!)

it comes up with 'upgrade to watch' when I select anything.

i definitely have the package, and I've tried signing out and in again

Re: Discoveryplus error message ‘upgrade to watch’

Exiled-in-HH — Tue, 28 May 2024 07:28:25 GMT

There are lots of discussions on the Sky Community reporting issues similar to yours😟

You should phone Sky CSs for assistance.

Re: Discoveryplus error message ‘upgrade to watch’

Lisa-P1987 — Tue, 28 May 2024 08:39:21 GMT

Thanks for escalating this. We’ve sent @MissPLC an invite to chat.

Re: Discoveryplus error message ‘upgrade to watch’

Timskybad — Sat, 01 Jun 2024 19:12:02 GMT

I checked it all last week so I could watch champions league final. All was ok. Now I come to watch it , it keeps asking me to sign up to TNT.

Pile of rubbish. I switched to the discovery plus app on my Samsung TV, worked first time. I won't be keeping stream much longer. Better off using TV apps

Re: Discoveryplus error message ‘upgrade to watch’

MissPLC — Sat, 01 Jun 2024 19:16:39 GMT

I spent some time chatting to the help desk and got this response:

sky havisor

I see. In which case if it isn't allowing the free access from when you changed from Q to glass, it is part of a known issue that is currently under investigation with our technology teams.

The route cause of the issue isn't known at the moment but they are investigating to find a fix that will be automatically be implemented once available, but we do not yet have confirmation when this will be ready and unfortunately there isn't a work around at this time.

Im sorry for the inconvenience this causes but please be assured they are working to get it back online for all Customers.

Re: Discoveryplus error message ‘upgrade to watch’

Onechop — Sat, 01 Jun 2024 19:20:41 GMT

Rubbish effort sky, here have this knowing that you can't deliver! It's on the front screen at least make sure it works, simple basics !!!!