topic Re: Please wait homepage not loading in Sky Stream

Please wait homepage not loading

Jonathanphillip — Fri, 31 May 2024 08:00:59 GMT

Just switched on puck and no home page i add to wait for ages to come on please wait popped up came back about 900 anybody else add this issue

Re: Please wait homepage not loading

Padam_Padam — Fri, 31 May 2024 08:17:16 GMT

@Jonathanphillip wrote:
Just switched on puck and no home page i add to wait for ages to come on please wait popped up came back about 900 anybody else add this issue

It was possibly finishing off a software update - a new version is being pushed out in batches at the moment. Give your puck another reboot by turning it off at the wall for a minute or two then power it back on. That should hopefully bring it back to full operational speed.

Re: Please wait homepage not loading

Jonathanphillip — Sat, 01 Jun 2024 12:00:35 GMT

Just switched it back on this morning and it's still done it again please wait waiting for hours to come on just chatting to sky help team they ran a diagnostic tool and said they think I should get my broadband checked via sky is that possible

Re: Please wait homepage not loading

Jonathanphillip — Sat, 01 Jun 2024 12:03:42 GMT

Just checking Netflix connection speed its running at 35.54 mbps

Re: Please wait homepage not loading

Exiled-in-HH — Sat, 01 Jun 2024 12:41:56 GMT

Did you switch it of at plug or put it into standby with the remote?

Re: Please wait homepage not loading

Jonathanphillip — Sat, 01 Jun 2024 12:50:29 GMT

No switched it on underneath the puck the on button

Re: Please wait homepage not loading

Jonathanphillip — Sat, 01 Jun 2024 13:09:52 GMT

35.57 mbps new update

Re: Please wait homepage not loading

Padam_Padam — Sat, 01 Jun 2024 13:27:30 GMT

@Jonathanphillip

Do you have network standby mode turned on?
Your broadband speed should be enough but is on the borderline, especially if any other devices in your home start using any bandwidth. Sky Stream needs a constant stable connection to Sky's servers to function with any form of stability. If possible, try connecting to your router using ethernet cable & turn WiFi off in the puck's network settings.

Re: Please wait homepage not loading

Jonathanphillip — Sat, 01 Jun 2024 13:35:16 GMT

Network standby mode is on

Re: Please wait homepage not loading

Padam_Padam — Sat, 01 Jun 2024 14:04:36 GMT

@Jonathanphillip wrote:
Network standby mode is on

Could be a dodgy puck then. Was it working fine before or has it just started doing this?

Re: Please wait homepage not loading

Jonathanphillip — Sat, 01 Jun 2024 14:08:21 GMT

It seems fine before it's only when I switch it on in the morning just get that please wait on homepage and it does come up eventually

Re: Please wait homepage not loading

Padam_Padam — Sat, 01 Jun 2024 14:28:54 GMT

@Jonathanphillip wrote:
It seems fine before it's only when I switch it on in the morning just get that please wait on homepage and it does come up eventually

If you're happy to wait for it to wake up then carry on, but it shouldn't take that long to start up so you should give Sky a ring and request a replacement.

Re: Please wait homepage not loading

MarkGoldsmith — Sat, 01 Jun 2024 17:45:34 GMT

@Jonathanphillip wrote:
It seems fine before it's only when I switch it on in the morning just get that please wait on homepage and it does come up eventually

If you press the home button a couple of times that message should go and display the home screen.

Worth check you also have the overnight powersaving mode set to OFF in the settings as well.

Re: Please wait homepage not loading

Jonathanphillip — Sat, 01 Jun 2024 17:52:54 GMT

Yes I have done that a few times pressed the button on the remote and it does go off and back to homepage and yes the overnight saving mode is switched to off thanks for reply mark 👍

Re: Please wait homepage not loading

Jonathanphillip — Sun, 02 Jun 2024 20:14:57 GMT

When I switched it on this evening I got the homepage come Up and everything seemed fine it only happens if its been off for so long and you switch it on in the morning and you got to wait for homepage to load then you will get the please wait pop up

Re: Please wait homepage not loading

lettice — Mon, 03 Jun 2024 05:22:08 GMT

What is your Sky Stream box software version, as listed below?
Settings - Systems Management - Build version

Re: Please wait homepage not loading

Jonathanphillip — Mon, 03 Jun 2024 10:13:35 GMT

I've got the Netflix software version 525.0.53 there isn't one just goes to software info with no number apart from netflix just says software disclaimer

Re: Please wait homepage not loading

Jonathanphillip — Mon, 03 Jun 2024 10:26:57 GMT

I switched it on this morning and it went black screen for a min and went to please wait then I switched on home button via remote and went off

Re: Please wait homepage not loading

lettice — Mon, 03 Jun 2024 10:34:56 GMT

@Jonathanphillip wrote:
I've got the Netflix software version 525.0.53 there isn't one just goes to software info with no number apart from netflix just says software disclaimer

Not the Netflix version, the field that says Build version listed under Settings - Systems Management - Systems info

It starts with QS0

Re: Please wait homepage not loading

Jonathanphillip — Mon, 03 Jun 2024 10:41:44 GMT

Build version qso27.508.00p here you go