https://helpforum.sky.com/t5/Sky-Stream/Sky-not-working/m-p/4656019#M25463 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4071801">@Fiona57</a>&nbsp;</P><P>&nbsp;</P><P>Try unplugging from the mains for a prolonged period (around 10 minutes). When you go into TV guide and select a channel what's happening? Please describe what you are seeing in as much detail as possible.</P><P>&nbsp;</P><P>MikeAlanR</P> Fri, 31 May 2024 21:39:29 GMT mikealanr 2024-05-31T21:39:29Z https://helpforum.sky.com/t5/Sky-Stream/Sky-not-working/m-p/4655962#M25459 <P>I was watching Netflix and it suddenly froze. Came out and no tv steaming etc. Tv guide coming up and if shut sky box off tv works. I've rest, turned box off and back on etc and still no Sky services. Internet connected also</P> Fri, 31 May 2024 20:28:27 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-not-working/m-p/4655962#M25459 Fiona57 2024-05-31T20:28:27Z https://helpforum.sky.com/t5/Sky-Stream/Sky-not-working/m-p/4656019#M25463 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4071801">@Fiona57</a>&nbsp;</P><P>&nbsp;</P><P>Try unplugging from the mains for a prolonged period (around 10 minutes). When you go into TV guide and select a channel what's happening? Please describe what you are seeing in as much detail as possible.</P><P>&nbsp;</P><P>MikeAlanR</P> Fri, 31 May 2024 21:39:29 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-not-working/m-p/4656019#M25463 mikealanr 2024-05-31T21:39:29Z