topic Sky puck keeps coming up with black screen when trying to watch on demand programmes. in Sky Stream https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-keeps-coming-up-with-black-screen-when-trying-to-watch-on-demand-programmes/m-p/4655716#M25444 Also stutters, loses sound and freezes at times watching normal TV as well as on demand. It's not all the time but about 75% of the time. Not impressed with sky stream if I'm honest. Fri, 31 May 2024 14:07:49 GMT Tinka0507 2024-05-31T14:07:49Z Sky puck keeps coming up with black screen when trying to watch on demand programmes. https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-keeps-coming-up-with-black-screen-when-trying-to-watch-on-demand-programmes/m-p/4655716#M25444 Also stutters, loses sound and freezes at times watching normal TV as well as on demand. It's not all the time but about 75% of the time. Not impressed with sky stream if I'm honest. Fri, 31 May 2024 14:07:49 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-keeps-coming-up-with-black-screen-when-trying-to-watch-on-demand-programmes/m-p/4655716#M25444 Tinka0507 2024-05-31T14:07:49Z Re: Sky puck keeps coming up with black screen when trying to watch on demand programmes. https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-keeps-coming-up-with-black-screen-when-trying-to-watch-on-demand-programmes/m-p/4655719#M25445 <P>What broadband speed do you get? If it's higher than 50 Mbps then the issue is likely&nbsp;<SPAN>the strength and stability of the WiFi signal (if you have it connected via WiFi).&nbsp;<BR /><BR /></SPAN></P><P>&nbsp;</P><P>The easiest solution ( and test of this) is to disable the WiFi in the settings, rebooting the puck by unplugging it for 1 minute and connecting it to the internet via an Ethernet cable instead.</P> Fri, 31 May 2024 14:12:10 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-keeps-coming-up-with-black-screen-when-trying-to-watch-on-demand-programmes/m-p/4655719#M25445 MarkGoldsmith 2024-05-31T14:12:10Z