topic Re: Can't sign in to Paramount Plus in Sky Stream

Can't sign in to Paramount Plus

MPZ5458 — Mon, 15 Apr 2024 12:21:59 GMT

Having an issue signing in to Paramount Plus. I have confirmation that I have subscribed but it won't accept my email & password.

Re: Can't sign in to Paramount Plus

Fothergill1 — Mon, 15 Apr 2024 16:12:41 GMT

@MPZ5458 If yo previously had Sky Q before moving to Stream all your Marketplace subscriptions are cancelled so you have to re-register (see the following link)

https://www.sky.com/help/articles/sky-marketplace-upgrade

You should be able to re-register as follows:

Go to the bottom of the home page and select the following in this order: MySky / your products / (enter your PIN) / App Subscriptions

Select App subscriptions / Current / and then Paramount + Monthly. Hopefully it will say £0 per month as you have Sky Cinema. If so select Activate subscription.

You may also find something useful at the following link:

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-paramount-plus

Good luck 🤞

Re: Can't sign in to Paramount Plus

Janine10 — Fri, 31 May 2024 10:00:49 GMT

My subscription says paramount + is current. But I still cannot sign in.

Re: Can't sign in to Paramount Plus

MarkGoldsmith — Fri, 31 May 2024 10:02:11 GMT

@Janine10 wrote:
My subscription says paramount + is current. But I still cannot sign in.

What happens when you try to sign in on your Sky device?

If you use the same login credentials via the Paramount + app on another device does that work?

Re: Can't sign in to Paramount Plus

Janine10 — Fri, 31 May 2024 10:03:28 GMT

No. I have no clue.

Re: Can't sign in to Paramount Plus

Janine10 — Fri, 31 May 2024 10:05:09 GMT

I think I need sky to help. Just didn't want to ring and be on the phone for hours.

Re: Can't sign in to Paramount Plus

MarkGoldsmith — Fri, 31 May 2024 10:10:41 GMT

You still haven't provided any details on the error you are getting? Sky support won't be able to help help unless you can explain the actual issue you are getting.

Have you linked your Sky and Paramount Plus accounts as per this document: https://www.sky.com/help/articles/using-paramount-plus